Room Attendant

The Room Attendant cleans assigned guestrooms and keep related room floors clean at all times during a shift, assisting guests with any questions they may have.

What will I be doing

As the Room Attendant, you will be responsible for performing the following tasks to the highest standards:
• Complete and ensure all work done in assigned areas are to the highest cleanliness standards and in adherence to Hilton policies and procedures.
• Ensure that guests privacies are protected during service.
• Offer all possible assistance to guests and respond to guests requests.
• Clean and replenish supplies for guestrooms according to standards and procedures.
• Does turndown service when required.
• Ensure master keys are kept secure at all times.
• Keep trolleys neat and adequately supplied.
• Maintain all equipment in good working condition.
• Keep linen room neat and in good order.
• Report any loss or damage of linen, furniture, fixture or equipment and maintenance deficiencies to the Floor Supervisor.
• Be courteous and professional at all times, delivering high quality service to guests.
• Maintain good working relationships with team members and all other departments.
• Report maintenance issues promptly to the Engineering team.
• Ensure compliance of lost and found procedures.
• Take appropriate action to resolve guests complaints.
• Promote the hotel and Hilton products and services.
• Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.
• Adhere by the hotel s policies and procedures, Hilton code of business conduct, the hotel s team member handbook.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
• Carry out any other reasonable duties and responsibilities as assigned.

What are we looking for

A Room Attendant, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. Read more