Room Attendant - Housekeeping

About Empire Hospitality


We are a world class specialist in housekeeping solutions for hotels, resorts and serviced apartments. Empire Hospitality is a fully Australian and family-owned business, we are proud employers and partners in the hotel business. We employ and provide employment opportunities to over 1,800 staff nationally.

The foundation of Empire Hospitality is its passion for excellence in customer service, training and delivery, ensuring that we always strive to meet our client’s expectations.


About The Role


As a Housekeeping Room Attendant, you will be responsible for maintaining cleanliness and orderliness in all assigned guest rooms, ensuring a welcoming and hygienic environment while upholding a high standard of customer service.


In this role, you will be responsible for:

Changing bed linen and making beds
Replacing used towels
Sweeping and mopping floors
Scrubbing bathrooms and toilets
Vacuuming carpets
Dusting furniture
Replenishing bath care products (e.g. soap and shampoo)
Restocking beverages and food items in the mini bar
Cleaning public areas, like corridors
Reporting any technical issues and maintenance needs
Addressing guests’ queries (e.g. on additional services)
Helping guests retrieve lost items
Ensuring all assigned rooms are clean and tidy by the end of the shift
Following hotel security guidelines

About You


As a hardworking, motivated and enthusiastic individual with a positive attitude towards work, you will have a passion for providing a high-quality guest experience.


To be successful in this role, you will possess:

Previous experience in a similar role preferred
Excellent customer service and communication skills
Strong attention to detail and organisational abilities
Ability to work effectively in a fast-paced environment
Positive attitude and a willingness to go above and beyond for guests
Flexibility to work different shifts, including weekends and holidays
Knowledge of hotel operations and procedures is a plus
Ability to work well within a team and collaborate with others

How To Apply


If you resonate with the above criteria and are looking to work with a supportive team within globally recognised hotel brands, we'd love to hear from you! Simply click "Apply Now", enter your details, and we will be in touch. Read more