Rivera hiring For Technical AND Customer

Job DescriptionInfosys bulk hiring | off campus hi...Video Player is loading.

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Greetings from Rivera Manpower Services,Hiring for International Service help desk. / International voice/ Technical support/ Customer support.
Contact ADILARoles and Responsibilities
• Work experience on Service Desk with good knowledge on VPN, O, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams, BSOD, bitlocker, driver installation, Printer and wifi trouble shooting.
Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity.
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident.
Knowledge of Incident Management lifecycle.
Aware of current role SLA and Metrics handled.
Handeled Customer over Calls and Emails.
CUSTOMER SUPPORT EXPERIENCEDesired Candidate Profile * Excellent Communication skills
• Flexible to work 24/7 shifts
• Only Graduates
• Flexible to Work from OfficePerks and Benefits
• Night shift allowances
• Incentives
• Travel bonusContact ADILARIVERA MANPOWER SERVICES Read more