Retention Manager
π Kochi / Bangalore | Full-time
We're looking for a Retention Manager with 4β5 years of experience in CRM, lifecycle marketing, and customer retention to drive engagement, loyalty, and customer lifetime value.
Key Responsibilities:
Develop and execute CRM and retention strategies.
Create automated customer journeys and personalized campaigns.
Manage audience segmentation and re-engagement campaigns.
Analyze retention KPIs and optimize performance through data and A/B testing.
Collaborate with Marketing, Sales, and Digital teams to improve customer experience.
Requirements:
4β5 years of experience in retention/lifecycle marketing.
Hands-on experience with CleverTap, MoEngage, or WebEngage.
Solid knowledge of CRM, customer segmentation, and marketing automation.
Excellent analytical, communication, and stakeholder management skills.
Ability to thrive in a fast-paced environment.
Immediate joiners preferred
Interested candidates can share their resume at or apply via LinkedIn.