Retail Sales Officer- Luxury Sales (Bengaluru)

To achieve the sales targets by engaging with customers, explaining brand offerings, assisting them in choosing desired products, and completing sales transactions.

Support Teams:

- [Not specified in the provided text]

Job Requirements:

- Education: Graduate
- Relevant Experience: 3-5 years in the Jewelry/Apparel/Fashion Accessories/Similar sector with 2-3 years in a position of similar responsibility.
- Behavioural Skills:Customer Centricity
- Delivers Results
- Nurtures Relationships
- Passionate about our Categories & Products
- Good communication skills
- Knowledge:Sales/retail experience
- Digital Savvy

Process Contributions & Outcomes:

- Sales: Receive and engage with customers to understand their requirements.
- Introduce various product offerings and facilitate customer buying decisions.
- Prepare estimates for selected products and complete sales transactions.
- Process Outcome: Achieve category-wise sales targetsfor the allocated section.
- Assist customers with sales returns or repair work.
- Performance Measure:Store operating policy adherence
- Increase in customer satisfaction score
- Increase in revenue
- Sales: Retail Operations: Store ManagementAdhere to standard operating procedures in the store.
- Adhere to cost-saving practices undertaken in the store.
- Count and maintain a daily account of stock by managing records of opening and closing stock in the allocated section.
- Report sold stock and ensure stock replenishment.
- Ensure proper and attractive display of products at the appropriate counter.
- Transfer stock to the locker at the close of the day.
- Maintain the safety of products displayed to customers and promptly communicate any potential theft to superiors.
- Monitor dead stock and liaise with the store manager to minimize it.
- Develop and maintain relationships and a network with competitors to leverage leading practices & learning to improve store-level processes.
- Process Outcome: Effective store management.
- Performance Measure: Adherence to policies.
- Sales: Retail Operations: Feedback ManagementCollate and relay customer feedback to corporate teams (e.g., merchandising, retail operations) to improve customer satisfaction and store ratings.
- Process Outcome: Established feedback mechanism.
- Performance Measure: Increase in customersatisfaction score.
- Retail Operations: Field Sales Operations Management: Customer Complaint ResolutionManage customer queries and complaints as per company guidelines.
- Process Outcome: Effective complaint resolution.
- Performance Measure: Customer satisfaction scores.