Retail Sales Associate

Ace Hardware built its reputation on something the big box stores can't fake: the feeling that someone actually knows you, knows your project, and genuinely wants to help you get it right. At Lincoln Creek Lumber, that reputation is built one interaction at a time, and our Sales Associates are the ones building it.

Here, customer service means getting involved. You walk customers to what they need, learn their project, and track down answers when you don't have them. You're the reason someone drives past three other hardware stores to come here instead.

What You'll Do

Greet every customer the moment you see them: "What can I help you find today?"
Walk customers to what they need rather than waving in a general direction
Build your product knowledge so you can help customers find real solutions, not just close guesses
Handle complaints with patience and empathy, pull in a manager when needed, and document anything that requires follow-up
Offer to load heavy items into customer vehicles without being asked
Cross-train as a cashier and jump in during busy periods without hesitation
Keep your assigned aisles swept, dusted, faced, and stocked
Put away freight and organize back stock when deliveries arrive
Know the monthly ads and actively direct customers to specials
Complete paperwork for in-store and online orders accurately and on time
Wear your radio, stay connected, and communicate proactively with the team
Stay sharp on safety procedures and speak up when you see a way to improve them
Attend monthly store meetings
Who You Are

You're the kind of person who notices a customer looking uncertain and is already heading their way before they make eye contact. Small talk is easy for you. Helping people is the part of the day you actually look forward to. You take pride in knowing your stuff, but you're just as comfortable saying "let me find out" and then actually following through.

You show up on time, do the job right, and genuinely care whether the store looks good and runs smoothly. You understand that the small-town hardware experience doesn't happen by accident. It happens because people like you choose to make it happen, every single shift.

What We're Looking For

A genuine love of helping people, not just a tolerance for it
Clear, friendly communication with customers, teammates, and management
Product knowledge or a real eagerness to build it fast
Strong organization skills and attention to detail
Reliable, punctual attendance and a team-first attitude
Comfortable with basic math and computer tasks
Available for flexible scheduling including evenings, weekends, and holidays
Bilingual in Spanish (verbal and written) strongly desired
Physical Requirements

Ability to stand for extended periods
Flexibility to reach and bend throughout the shift
Able to lift 60 lbs. without assistance
Benefits

Medical/Rx
Dental
Voluntary Vision
Life/AD&D Insurance
Employee Assistance Program (EAP)
401(k)
Paid sick time: 1 hour per 40 hours worked
Paid Vacation
First Year: 3.34 hours per month(40 hours per calendar year)
Years 2-7: 6.67 hours per month (80 hours per calendar year)
Years 8+: 10 hours per month (120 hours per calendar year)
Holidays:
Easter
Thanksgiving
Christmas
Employee Birthday
Ready to Be the Reason They Come Back?

If you love people, take pride in your work, and want to be part of a team that actually cares, we want to hear from you.