Retail Procedures and Reporting Lead

Our newly created Retail Process Improvement and Reporting Lead, reports directly to the Director Retail. In this role, you’ll be responsible for developing and maintaining operational procedures and guidelines to ensure Red Cross Shops operate efficiently and reflect best practice within available resources. You will lead health, safety, and wellbeing initiatives across the retail network, supporting practices that meet New Zealand workplace legislation and Red Cross policies, while working closely with our internal Health, Safety and Wellbeing team to maintain a robust framework. Additionally, you’ll create effective training materials to support shop operations, assist with training delivery where needed, and provide operational performance reporting and analysis to drive continuous improvement.

We welcome applications from Auckland or Wellington. This role requires flexibility to travel occasionally, including overnight.

In this role you will:

Develop and maintain operational procedures and guidelines to ensure consistency and retail excellence across all Red Cross Shops.
Create and implement training materials to support shop operations and assist with delivery where required.
Lead the development of a national Health, Safety and Wellbeing framework aligned with legislation and Red Cross standards.
Support Retail Regional Managers with training and monitoring to ensure compliance with operational and health, safety, and wellbeing requirements.
Establish and manage a national performance reporting framework, providing analysis to identify improvement opportunities and inform decision-making.
Collaborate with Retail Regional Managers and system providers to enhance management reporting and point-of-sale functionality.
Undertake additional activities to support the effective performance of the retail network as directed by the Director Retail.