Retail Operations Talent Manager – Luxury Travel Retail (Vancouver-based)

bout Us:
Propelle + Konnect is a dynamic, fast-paced experiential marketing agency specializing in luxury brands and travel retail. With a strong presence across North America and a reputation for excellence, we are seeking a full-time Retail Operations Talent Manager based in Vancouver to join our leadership team.

This is a high-impact role that requires a confident, organized, and resourceful professional with strong experience in luxury retail management, team leadership, and operations.

The Role:
This person will be responsible for overseeing day-to-day retail activations in the Vancouver market, managing field staff, driving brand standards, handling interview and onboarding processes, and ensuring seamless scheduling and communication across accounts. This is a client-facing role that combines leadership, operations, and people management.

Key Responsibilities:

Lead a team of retail ambassadors and supervisors, ensuring high performance and professionalism at every touchpoint
Manage all scheduling, shift planning, and coverage for activations in the Vancouver region
Interview, onboard, and coach new staff, supporting retention and growth
Act as the main point of contact for local luxury retail clients and internal leadership
Monitor and uphold brand standards, delivering exceptional client and consumer experiences
Handle administrative tasks including timesheets, reporting, onboarding documents, and performance tracking
Support product launches, events, and activations through local coordination and troubleshooting
Anticipate needs and ensure operational fluidity in a fast-paced, deadline-driven environment
What We’re Looking For:

Minimum 3–5 years in luxury retail, field team management, or retail operations
Proven experience managing large, diverse teams in a client-facing environment
Excellent communication skills — professional, proactive, and diplomatic
Strong scheduling, coordination, and time management abilities
Ability to work independently while also collaborating closely with a remote team
Tech-savvy: proficient in Google Workspace, project management tools, and digital onboarding systems
Vancouver-based and able to travel locally to airport or retail locations as needed
Bonus if you have:

Experience in travel retail or airport-based operations
Fluency in a second language
HR or recruiting experience
Perks Benefits:

Full-time position with opportunities for growth
Work with a collaborative, female-led agency that values purpose, personalization, and people
Competitive pay based on experience
Creative and entrepreneurial environment
Job Type: Full-time

Pay: $60,000.00-$75,000.00 per year

Benefits:

Dental care
Extended health care
Flexible schedule
Schedule:

Monday to Friday
Work Location: In person

Expected start date: 2025-08-01 Read more