Retail Associate
Job Description
PURPOSE & IMPACT ON ORGANIZATION:
Contribute to meeting or exceeding store sales and profit targets by:
• Passionately inspiring consumer loyalty to the brand
• Effectively serving and selling to customers
• Diligently executing store operations
KEY RESPONSIBILITIES:
• Be aware of store sales and KPI targets, as well as individual performance targets, take ownership over them and use all available store resources to meet or exceed them
• Execute the Brand Customer Service standards to meet or exceed customers expectations
• Be a Brand Ambassador, consistently exhibiting the Brand Attitude and Values
• Use Seasonal Brand and product knowledge effectively during sales interactions
• Communicate product features and benefits and unique selling points clearly to address customers needs and strengthen their connection to the Brand
• Adhere to all established policies and procedures
• Execute and maintain established Visual Merchandising and In-Store Communication standards
• Process merchandise deliveries quickly and effectively, and constantly replenish merchandising fixtures to ensure the store's entire product offer is represented on the sales floor
• Complete cash register transactions quickly and accurately
• Minimize loss in both, the stockroom and the sales floor
• Perform all store operations in a safe, effective and efficient manner
• Collaborate productively and respectfully with team members
• Complete all applicable training programs and effectively apply the learning on the job
• Seek coaching and learning opportunities to continually improve your performance
KNOWLEDGE, CAPABILITIES AND EXPERIENCE:
• Retail Professional Competencies
MINIMUM QUALIFICATIONS:
• High school education is a must
• Preferably 6 months working in a sports/fashion customer & commercial focused retail environment
• Basic numeracy, literacy and verbal communication skills
COURAGE: Speak up when you see an opportunity; step up when you see a need
OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through
INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things
TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset
INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards
RESPECT: Value all players. Display empathy, be inclusive and show dignity to all
