Restaurant Team Leader |amp| Reception|Reservations | Marlborough Sounds

Marlborough’s largest tour operator, Marlborough Tour Company, is now looking to fill the position of Restaurant Team Leader at our busy lodges. This is an immediate start, fixed term position until May 2025.

Located remotely near the head of Endeavour Inlet in the beautiful Marlborough Sounds, Furneaux Lodge and Punga Cove Resort have a backdrop of native forest, beautiful blue skies and stunning green-blue water.

Steeped in history, the iconic Furneaux Lodge is a favourite with locals, Queen Charlotte Track walkers and visitors, where we are known for our exceptional customer service focus and offer a variety of accommodation. Our biggest asset though is our People. Our team are friendly, focused and above all, understand how to go the extra mile for our valuable guests.



About the Role - Mo tēnei tūrangi mahi

Restaurant Team Lead - Punga Cove Resort Furneaux Lodge: Reporting to the Operations Manager, this pivotal leadership role encompasses all aspects of running a hospitality venue. Our Restaurant Team Lead needs to be hands on, solution focused and confident in approach, as no two days are the same. Living and working in a remote location brings challenges, so we are looking for a team player who can mentor and lead the Hospitality team for ongoing success.

Reception/Reservations - Punga Cove Resort: Reporting to the Lodge Manager, the primary purpose of this position is to offer guests an exceptional overall experience at Punga Cove. This role embodies a true ‘Customer Experience Ambassador’ function at Punga Cove



About You - Ko ngā wheako ōu

Previous experience in a similar hospitality leadership role is a must, as is a commitment and understanding of what ‘Exceptional Customer Service’ truly is. Our guest’s experience is everything to us – it is in our vision, mission, and values!

A high level of customer interaction is required. You will also need to be able to demonstrate:

Previous experience working in a similar hospitality venue in a restaurant, cafe or hotel environment
An extensive knowledge of NZ European cuisine and locals wines at their best
Customer service focus and hospitality training in order lead by example
A strong background in staff management
An understanding and working experience of Health and Safety Compliance within the workplace, including knowledge of the Sale of Alcohol Act Smokefree Environments and Regulated Products Act 1++0
Preferred Requirements:

Duty Manager’s Certificate (preferable)
LCQ
Barista training
What we offer – He aha ta matou e tuku

A supportive senior management team behind you
Training in the unique operations of these remote properties
wage commensurate with experience
An onsite accommodation and meals package
Please note only NZ Residents or visa holders with working eligibility need apply. Sponsorship will not be offered. Marlborough Tour Company is an equal opportunity employer. All new employees must be able to pass a pre-employment Drug and Alcohol Test.

For more information please visit: www.marlboroughtourcompany.co.nz

Register your interest here: https://www.marlboroughtourcompany.co.nz/about-us/work-for-us/employment-application-form/

To apply please forward your CV and Cover letter outlining your suitability to: hr@marlboroughtourcompany.co.nz Read more