Salary: The salary range for this position is CAD $5+.56/Hr. - CAD $85.62/Hr.
Summary:
Are you a passionate leader ready to make a meaningful impact in long-term care? Providence Health Care (PHC) is currently hiring a Resident Care Manager for our Langara site.
As a key operational leader, you’ll oversee an interdisciplinary team to ensure the delivery of safe, high-quality, and person-centered care for our residents. In collaboration with a Physician Leader, you’ll be responsible for the effective and efficient delivery of services within a large clinical program, while supervising and supporting nursing leadership roles such as Clinical Nurse Leaders and Unit Supervisors.
What you’ll do:
Reports to the Director, Operations or Director, Clinical Operations, Seniors Care.
Provides operational leadership and support to interdisciplinary team members in delivering quality care to patients/residents and their families.
Shares responsibility with a Physician Leader for the effective and efficient delivery of services within designated sub-units of a large clinical program.
Leads and supervises interdisciplinary staff, including Clinical Nurse Leader(s) (CNLs), Unit Supervisor(s), and/or equivalent nursing leadership roles in direct care units.
Promotes and facilitates a continuum of care both internally and with external agencies, aligning with program goals and strategic direction.
Implements and utilizes quality improvement, utilization management, staff development, and resource management strategies.
Collaborates within the Program Based Care Model alongside Program Leaders, Patient/Resident Care Managers, Practice Leaders, and Corporate/Support Leaders.
Functions as the Site Leader for multiple sites or oversees multiple programs within a site (e.g., Youville/Brock Fahrni, Langara, Holy Family).
Works with clinical, corporate, and support leaders to ensure smooth operations and consistent application of corporate policies and regulations across sites.
Why join PHC?
At Providence, you’ll be part of a compassionate, mission-driven organization recognized as one of BC’s top employers. We’re committed to creating a workplace that supports learning, growth, and collaboration at every level.
What You Bring:
QUALIFICATIONS
The following qualifications and competencies are required to successfully provide the leadership necessary to fulfill the Mission, Vision, and Values of Providence Health Care:
Masters degree in a related Health Profession
Minimum of five (5) years' experience at the middle management level in a medium to large health care organization
Or an equivalent combination of education, training, and experience
COMPETENCIES
The Resident Care Site Leader possesses the following competencies that drive organizational success:
Leadership:
Defines a vision and facilitates, guides, and mentors individuals and groups towards the vision, while maintaining group cohesiveness, motivation, commitment and effectiveness.
Communication:
Communicates effectively both verbally and in writing such that messages are understood; that is, understanding the essence and subtleties of the communication and the intended audience.
Resources Management:
Manages human, capital, financial and information resources so that organizational objectives are achieved.
Conceptual Skills:
Identifies and analyses situations and problems such that viable solutions are found. Approaches tasks and problems such that total systems and strategies are taken into account.
Public/Community Focus:
Responsive to the needs of health care, public, and community stakeholders and customers. Seeks partnership opportunities and actively promotes positive relations.
Results Management:
Plans and establishes courses of action for self and others that are results oriented.
Systems Thinking:
Aware of the interdependence of organizational systems and stakeholders and considers the whole in the formulation of solutions.
Team Focus:
Strives to understand perspectives of team members, synthesizes with own opinion, presents convincing point of view, and resolves conflicts.
Time Management:
Manages own work activities and delegates tasks to achieve maximum efficiency.
Mastery of Change:
Accepting of new initiatives and champions the implementation process amongst team members.
Quality Improvement:
Continuously identifies and implements improvements in work systems to ensure that the highest possible level of quality service is achieved
What We Offer:
A competitive salary: The salary range for this position is $5+.56 - $85.62 per hour, depending on experience.
Growth opportunities: We welcome individuals at all stages of their career, offering opportunities for professional development and growth.
State-of-the-art facilities: The new St. Paul’s Hospital and health campus will be the most innovative approach to the delivery of integrated care in B.C. and Canada, designed to appropriately address the future health needs of patients, families, and our communities. From hospital care to primary and community health solutions, the new St. Paul’s Hospital and health campus will continue to lead innovations in care, research, and teaching. The new St. Paul’s Hospital is expected to open in 2027.
Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents.
Your Day to Day:
Lead interdisciplinary teams, including CNL(s) and/or Unit Supervisors, to ensure patient-centered, coordinated care delivery.
Collaborate with Physician Operations Leader to manage efficient care within assigned sub-units, aligning with program objectives and PHC’s mission and values.
Lead process improvements with the team, utilizing quality improvement, utilization, and risk management tools, and analyzing data to track progress.
Work with internal and external partners to ensure timely care and address risks, incidents, complaints, and discharge planning.
Ensure clear, two-way communication within the team to keep everyone informed of changes affecting care delivery.
Serve as the interface between sub-units and corporate/support systems, identifying needs and helping to find solutions.
Collaborate with physician partner on budgeting, monitoring productivity, and analyzing budget variances.
Develop recruitment and retention strategies in partnership with HR, supporting clinical goals.
Facilitate orientation programs for new staff, ensuring they are equipped with the necessary clinical knowledge and hospital procedures.
Implement and evaluate staffing patterns and schedules to meet patient care needs.
Participate in leadership duties, including collective bargaining, grievance proceedings, and service delivery changes.
Foster an environment that encourages interdisciplinary learning, evaluation, and continuous improvement.
Collaborate with Professional Practice Leaders and Advanced Practice Nurses.
Perform other related duties as assigned.
Who We Are:
Providence Health Care is one of the largest faith-based health care organizations in Canada. For the people at Providence, living our Mission, Vision and Values means providing British Columbians with compassionate, socially just, exceptional and innovative care every day.
From our humble roots 12+ years ago, Providence has grown into globally renowned research, teaching, and care organization. As individuals within a mission-driven organization, we choose to be part of Providence Health Care because we value the organization’s long commitment to social justice and compassionate care, and its commitment to the process of Truth and Reconciliation with Indigenous Peoples.
f you’re interested in finding out more about what it’s like to work at Providence Health Care, please visit https://www.youtube.com/watch?v=x2GETTKUmo4t=2s
We acknowledge that Providence Health Care the new St. Paul’s Hospital site is located on the traditional, ancestral, and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkwəy̓əm (Musqueam), Skwxwú7mesh (Squamish), and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) Nations.
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