Residence Manager

We’re looking for a proactive, people-centric professional with a hospitality background to join our on-ground team. As a Community Operations Associate, you’ll be responsible for resident experience, day-to-day property operations, complaint resolution, rent follow-ups, and community engagement through events. This is a multi-faceted role ideal for someone who thrives in high-energy, people-first environments.

Key Responsibilities :
• Guest Relations Onboarding : Act as the first point of contact for residents and visitors; ensure smooth onboarding, check-ins, and check-outs.
• Resident Experience Complaint Management : Handle concerns and escalations with empathy and urgency. Maintain a strong resident satisfaction score.
• Operations Oversight : Coordinate with housekeeping, security, and maintenance teams for daily operations across properties.
• Rent Collection Reporting : Follow up on rent dues, track payments, and maintain accurate records in coordination with the finance team.
• Event Community Engagement : Plan and execute events, meetups, and interactive activities to build resident engagement.
• Property Tours Sales Support : Conduct property visits for prospective students and parents, highlighting features and addressing queries.
• Cross-Team Collaboration : Work closely with the sales, marketing, and operations teams to ensure a seamless resident journey.

Requirements :
• Bachelor’s degree, preferably in Hospitality Management or related field
• 1–3 years of experience in co-living/co-working spaces, hospitality, or guest relations/front desk roles
• Strong interpersonal and communication skills
• Comfortable with travel across company properties in Mumbai or Pune
• Ability to multitask and handle fast-paced operational environments
• Working knowledge of basic CRM tools and Microsoft Office

Nice to have :
• Event planning or community-building experience
• Previous experience handling rent collection or customer payments
• Fluency in English, Hindi, and Marathi

To Apply:

Send your CV to hr@unionliving.in with the subject line: Residence Manager - Union Living. Read more