Reservations Specialist

Job description
Reservations Specialist (Remote/Hybrid)

There has never been a better or more exciting time to be a part of the Marine and Lawn Hotels and Resorts. Do you enjoy being a part of a great team? And creating empathic guest experiences? If you do, we'd love to meet you.

We are looking for a Reservations Specialist to join a team of distinguished hospitality enthusiasts. The role will be responsible for delivering exceptional quality and standards across all reservations processes and exceeding guest expectations for the Marine and Lawn portfolio of hotels ensuring that they leave wanting to return.

This role can be offered either as remote or hybrid (if you are located near one of our hotels).

What will I be doing?
• Under the guidance of the Head of Reservations, your role is to maximise all sales opportunities received.
• To meet and exceed budget, by processing bedroom, reservations whilst ensuring exceptional customer service is delivered.
• Dealing directly with our guest enquiries and questions via telephone and email with a positive and attentive attitude in a timely manner across all properties.
• Carrying out correspondence checks to ensure guest details are captured accurately to ensure the operations can deliver exceptional guest service.
• Ensure that all OTA arrivals are checked.
• Following up on reservations traces.
• Entering and managing group rooming lists for leisure guests.
• Being fully knowledgeable with all hotels in the Marine and Lawn portfolio.
• Maintaining accurate filing systems for all correspondence within the department, and ensure all filing is completed.
• Pro-actively calling all upcoming arrivals in line with the agreed timeframe.
• Upselling all products, rooms, and other hotel services/products
• To be aware of the hotel budget, maximising all areas of revenue streams.
• Creating and distributing reports to key stakeholders.
• To ensure all company standards of operating, personal performance and appearance are implemented and actioned

What are we looking for?
• Positive attitude and someone who makes our guests smile.
• Genuinely friendly and caring.
• Enjoys working as part of a team.
• Good communication and immaculate presentation
• Expert level attention to detail
• Proficient in IT
• High resilience and adaptability
• Hotel or Customer facing experience advantageous
• Previous experience of Opera/ HMS would be beneficial however not essential

The Perks
• Enrolment in pension from Day 1 for all eligible team members
• Access to everyday discounts from high street retailers
• Discounted hotel room rates for you and your family (TCs apply)
• Refer a Friend Scheme – just by putting a good word in for a friend you could earn some extra cash.
• Access to participating in healthcare plans and insurance plans – just in case.
• Positive team working environment.
• Monthly published schedules

Equal Opportunities

We are committed to recruitment practices that do not discriminate against any job applicant because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership and pregnancy and maternity. We value diverse cultures, ideas, and people as part of our core DNA.

Right to Work

In line with the Asylum and Immigration Act 1++6, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

About us

Marine Lawn Hotels Resorts is a collection of bespoke hotels in the world’s most distinguished golfing destinations. Nestled along some of the most coveted courses across the globe, each of our properties offer unforgettable travel experiences inspired in the history and legacy of the once-in-a-lifetime destinations they call home. Here, we invite locals, neighbours, and international travellers alike to embrace the beauty of where land meets sea as they embark upon a journey rooted in service, storytelling, and adventure. Read more