Reservations and Team Support Specialist /DF08042025/

Job description
About Us

Buddle was founded to address the growing demand for reliable and efficient staffing solutions across diverse industries globally. Our mission is to seamlessly connect businesses with skilled professionals, fostering long-term partnerships that benefit both parties. At Buddle, we prioritise trust, value, and sustainability in every staffing solution we provide.

About the Role

As a Reservations Team Support specialist, you will be a key player in managing the guest booking process and providing backend support to ensure smooth property operations. Your primary responsibilities will include managing inquiries, coordinating bookings, processing payments, assisting guests during their stay, and keeping our property systems and data updated. You'll support the onboarding of new properties by managing contract workflows (via DocuSign), updating listings, and ensuring backend systems reflect the latest property information. You’ll also be involved in generating reports, compiling guest reviews, and providing general team assistance.

If you're a proactive and service-oriented professional who thrives in a remote environment, communicates effectively, and has a knack for managing guest needs through reservations systems—we’d love to meet you!

Key Responsibilities
Reservations Guest Support
• Respond to guest inquiries via email and phone in a timely and professional manner
• Convert inquiries to bookings while ensuring accurate and complete reservation details
• Process guest payments and follow up on outstanding balances
• Assist guests during their stay by coordinating with the cleaning and maintenance teams
• Ensure all post-stay tasks are completed, including online guest reviews

Reporting Admin
• Generate regular reports for property owners, managers, and internal teams
• Monitor reservations activity and provide updates on guest trends or concerns
• Maintain accurate records in the reservation and property management systems

Onboarding Support
• Assist in the onboarding of new properties by preparing property data and uploading details
• Send and manage contracts via DocuSign
• Update system listings, rates, and amenities as needed

Database Process Support
• Maintain and update property records across systems to ensure data accuracy
• Work with the team to improve processes and operational workflows
• Provide backup support to other team members during leave periods

Other Responsibilities
• You will coordinate with the Property Management Team to ensure that requests and concerns are properly addressed.
• Perform other related tasks and duties that may be assigned by the client later on.

About You
• At least 1 year+ of experience in reservations, guest services, property management, or a similar administrative role
• Prior experience in the short-term rental (STR) industry is ideal
• Proficient with reservation systems, with experience with Homhero, is ideal
• Friendly, professional, and proactive, with a strong sense of responsibility and accountability
• Strong verbal and written communication skills
• Confident, independent, and capable of handling responsibilities during after-hours shifts
• Highly organised, with strong attention to detail and the ability to manage a range of administrative tasks
• Comfortable navigating and using digital tools and platforms such as Microsoft Office, DocuSign, and internal systems
• Must be able to work remotely and independently with minimal supervision, particularly during after-hours.
• Willing to provide occasional support during peak periods, holidays, or when covering for team members on leave, with advance notice or occasional on-call needs, while still working within a generally structured schedule.
• Able to take initiative and adapt as the role evolves to include more administrative responsibilities over time

Buddle Benefits Included

Health insurance

Internet allowance
KPI incentive program

Fortnightly virtual happy hour

Annual group offsites

Finer Details

Schedule: TBD

Start Date: TBD

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