Verified Job
Back Office / Data Entry
Reservations Agent
Back Office / Data Entry
#6770
Remote / WFH
Job Description
RESERVATIONS AGENT
Essential Duties:
Process individual and group bookings, including data input, confirmation, and managing cancellations or modifications, in line with company procedures.
Respond to customer inquiries and provide information through various channels (phone, email, chats).
Provide excellent customer service by handling concerns, offering solutions, and ensuring customer satisfaction.
Sell and promote services, with potential for upselling or cross-selling additional products.
Maintain accurate records of bookings, customer information, and other relevant data.
Manage customer complaints and resolve issues effectively.
Required Skills:
Strong organizational skills to manage bookings, records, and various tasks efficiently.
Empathy and efficiency in resolving customer inquiries and complaints.
Excellent written and verbal English communication skills.
Ability to sell and promote services effectively.
Strong teamwork skills to achieve common goals and adaptability to changing priorities and new situations.
Experience in a similar role within the last 3 years is desirable.
Job Type: Full-time
Pay: $57,000.00 per year
Benefits:
Dental care
Life insurance
RRSP match
Work Location: In person
Essential Duties:
Process individual and group bookings, including data input, confirmation, and managing cancellations or modifications, in line with company procedures.
Respond to customer inquiries and provide information through various channels (phone, email, chats).
Provide excellent customer service by handling concerns, offering solutions, and ensuring customer satisfaction.
Sell and promote services, with potential for upselling or cross-selling additional products.
Maintain accurate records of bookings, customer information, and other relevant data.
Manage customer complaints and resolve issues effectively.
Required Skills:
Strong organizational skills to manage bookings, records, and various tasks efficiently.
Empathy and efficiency in resolving customer inquiries and complaints.
Excellent written and verbal English communication skills.
Ability to sell and promote services effectively.
Strong teamwork skills to achieve common goals and adaptability to changing priorities and new situations.
Experience in a similar role within the last 3 years is desirable.
Job Type: Full-time
Pay: $57,000.00 per year
Benefits:
Dental care
Life insurance
RRSP match
Work Location: In person
