Reservation Executive

Mercure Chennai Sriperumbudur

Hotel for travellers looking for local and authentic experiences

Mercure Chennai Sriperumbudur, the only international brand in Sriperumbudur-Oragadam industrial area and automobile hub. It is a 45-min drive from Chennai airport, and Mahindra world city and just 29 mins from Marimalai Nagar. The hotel features an all-day dining restaurant with alfresco, multiple meeting spaces, a fitness center, travel desk and entertainment facilities. This hotel, located opposite to Apollo Tyres, is also in close proximity to major corporations IT companies.

Singaperumal Koil and Chengalpattu industrial areas are in vicinity. Kanchipuram famous for its historic temples and Kanjeevaram sarees, Mahabalipuram for its historic monuments and beaches are within an hour drive. Guests can visit historical monuments at Mahabalipuram, the famous Ekambareshva and Kailasanatha temple at Kanchipuram amongst many others. Chennai city Centre is easily accessible to guests via the highway.

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Job Description

We are seeking a professional and customer-focused Reservation Executive to join our team in Sriperumbudur, India. As a Reservation Executive, you will play a crucial role in managing reservations and ensuring exceptional guest experiences from the first point of contact.
• Handle all reservations efficiently through various channels, including phone, email, and online platforms
• Optimize room sales in alignment with the hotel's sales policies and brand standards
• Provide warm, professional assistance to guests and address their inquiries promptly
• Manage the reservation process meticulously, following brand-specific procedures
• Enter reservation details accurately and communicate information to relevant departments
• Collaborate with other hotel teams to ensure seamless guest experiences
• Generate and send reservation confirmations with attention to detail
• Assist in maximizing room occupancy and revenue through effective upselling techniques
• Stay updated on hotel promotions, packages, and special offers to inform guests accurately
• Maintain a high level of accuracy in all administrative tasks related to reservations
Qualifications
• Excellent verbal and written communication skills in English; proficiency in additional languages is a plus
• Strong customer service orientation with a passion for delivering exceptional guest experiences
• Adaptability to handle various communication channels effectively
Additional Information

experience is an asset

Prior experience working with Opera or a related system

Strong interpersonal and problem solving abilities

Fluency in English, additional languages are a plus Read more