Reservation Agent

beBee Careers


Hotel Cleaning Specialist
beBee Careers • Vancouver, BC, Canada • via BeBee CA
1+ hours ago
Full–time
No Degree Mentioned
Apply on BeBee CA
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Job description
Job Title: Hotel Housekeeper
• Clean and service guest rooms according to hotel standards (including making beds, dusting, vacuuming, and replenishing amenities)
• Clean bathrooms thoroughly, including toilets, sinks, and showers
• Replace linens and towels and report any damage or shortages
• Restock minibar and room supplies where applicable
• Report maintenance issues or lost items promptly
• Maintain cleanliness of public areas (e.g., hallways, lifts, lobbies)

Key Responsibilities:

The ideal candidate will be responsible for ensuring a clean and welcoming environment for guests and staff. This includes cleaning and maintaining guest rooms, public areas, and back-of-house spaces.

Responsibilities Include:
• Cleaning and servicing guest rooms in accordance with hotel standards
• Cleaning bathrooms thoroughly, including toilets, sinks, and showers
• Replacing linens and towels and reporting any damage or shortages
• Restocking minibars and room supplies where applicable
• Reporting maintenance issues or lost items promptly
• Maintaining the cleanliness of public areas, including hallways, lifts, and lobbies

Requirements:
• Previous housekeeping experience is preferred but not essential
• The ability to work independently and as part of a team is essential
• Attention to detail and time management skills are required
• The ability to work shifts, weekends, and public holidays is necessary

Working Environment:

The ideal candidate will be working in a fast-paced environment with a focus on delivering high-quality results. The role will require the ability to work independently and as part of a team, with a strong attention to detail and excellent time management skills.

About Us:

We are looking for a highly motivated and experienced housekeeper to join our team. The successful candidate will have a strong attention to detail and excellent communication skills.

What We Offer:
• A competitive salary and benefits package
• Ongoing training and development opportunities
• A supportive and inclusive work environment

How to Apply:

To apply for this exciting opportunity, please submit your application via email to [insert email address].
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Amacon


Reservation Agent
Amacon • Vancouver, BC, Canada • via Trabajo.org - Job Search - Jobs
22 hours ago
Full–time
No Degree Mentioned
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Apply on Learn4Good
Apply directly on Customer Careers
Job description
**About Us**

Wentworth Hospitality Group (Amacon’s hospitality division) is looking for an eager and engaged individual who is passionate about next level guest experience

The Loden Hotel is a luxury award-winning boutique hotel, recognized locally and globally, the Loden prides itself in its personalized service, high-end amenities, and being a central, quiet oasis within the city. Our boutique hotel draws its inspiration from the natural surroundings of coastal British Columbia, with an exterior of curved glass, natural stone and copper, and interiors that are rich in detail, colour and texture.

The Guest Experience is our priority at the Loden Hotel. We combine approachable hospitality with luxury accommodations, by creating personalized and authentic experiences so our guests feel at home in Vancouver. We appreciate and recognize that our guests have chosen an independent hotel over a chain establishment, driving our commitment for consistent quality that complements our agility to anticipate individual guest needs.
• *Position Responsibilities**
- Manage guest reservations and operate systems in accordance with Loden standards.
- Answer phones and assist guests in making, altering, or canceling reservations.
- Answer questions regarding rooms, facilities, rates, and events.
- Receive online bookings and assure the accurate integration of reservations into the PMS.
- Advise guests regarding services and amenities that may enhance their experience.
- Accurately record guest information and charge credit cards upon successful reservations.
- Demonstrate teamwork with all departments, including support with overseeing events, and group billing reconciliation.
- Manage group blocks to ensure accuracy of business on the books.
- Collaborate with maintenance and operations departments to maintain inventory of all guest rooms.
- Promote hotel products and services while maintaining the highest level of product knowledge and personalized, attentive approach.
- Liaise with travel agencies, companies, and individual guest to ensure.
- Review of commission and deposit payments with the Accounting Department.
- Handle guest complaints or issues pertaining current or future reservations.
- Other duties as required.
• *Skills Qualifications**
- Education: High school diploma supplemented with post secondary courses.
- Experience: 3+ years in customer service and/or the hospitality industry.
- Excellent phone etiquette and verbal communication skills.
- Attention to detail and the ability to resolve customer issues.
- Computer Skills: Good knowledge of Microsoft Office. Read more