Required Call Center Representative GJ Outbound

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Required Call Center Representative in Surat GJ – Outbound

Axis Bank
Surat, Gujarat
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13 days ago₹14T–₹1+T a monthFull–time
Join Axis Bank as Call Center Representative job nearby Surat to help and solve issues of Gujarat customers as an Inbound/ Outbound calls, The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries. keeping customer satisfaction at the core of every decision and behaviour.

Post : Call Center Representative (RM / Sr. RM)

Education: Min 12th passed / Any Graduation.

Pre-requisite: Excellent Typing and Communication skills.

Experience: Min 6 months experience – Freshers welcome provided they have excellent English grammar.

Working days: 6 days working

Work Location: Surat Gujarat

Roles & Responsibility at Axis Bank Surat:
• Identify and assess customers needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Can handle Surat customers complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Participate in engagement campaigns to potential and existing clients to increase growth opportunities in Surat
• Assist office staff with client credit applications and transaction processing
• Fulfilling the clients’