Remote Customer Service Representative Tricare - Virtual In Texas

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Note - You must be physically present and working from an eligible hiring state to be considered for this role. Only candidates living in Alabama, Georgia, Kentucky, New Mexico, North Carolina, Oklahoma, South Carolina, Texas, and Hampton Roads, VA, will be considered.

VGS is seeking experienced contact center professionals for full-time, remote positions as inbound benefit support representatives. This role involves handling calls from TRICARE beneficiaries, with our next new hire class beginning April 2025.

Job Highlights:

Long-term, full-time employment (not seasonal or contract-based).
Paid training to prepare you for success.
Competitive benefits, including:
11 paid holidays
Paid time off
Healthcare coverage
Long- and short-term disability
Term life insurance
401K retirement plan

Job Duties Include:

Responding to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
Successfully completing paid virtual (at-home) training and applying learned skills on the job.
Operating a PC to extract information, document inquiries, and track activities in the database.
Thoroughly documenting inquiry outcomes for accurate tracking and analysis.
Coordinating with team members to ensure timely handling of TRICARE member requests.
Working under the supervision of a virtual (at-home) supervisor to answer questions and escalate complex issues when necessary.
Meeting quality, member experience, and first-time resolution objectives while responding to customer needs.
Maintaining a productive work environment and proactively addressing issues such as internet connectivity challenges.

Requirements for Success:

Recent experience in at-home call center support, with a history of quality call scoring and excellent attendance.
Pre-employment background checks will be conducted, including U.S. citizenship verification.
A personal PC or laptop with a wired internet connection is required for this role. You must be able to connect to the client environment within five (5) minutes. Additional equipment will be provided to meet security requirements for your home office.

Compensation and Benefits:

During training, employees are paid a flat rate. After training, pay increases.
Employees are eligible for benefits, including medical, dental, vision, FSA, 401K, and paid time off after 60 days of employment.
Employees who choose to maintain their existing medical benefits can allocate benefit dollars to other available options.

Note: The pay range during training starts at $14 per hour, and increases post-training, with additional consideration for periodic increases. Performance incentives are also offered for the role.

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Certificates/Security Clearances/Other

About VGS

We are a certified Service-Disabled Veteran and Minority-Owned company, founded as an information technology company in 2008. Over time, we have expanded to provide job opportunities for Veterans, Veteran Spouses, and Veteran Caregivers in customer engagement roles, handling inbound calls, emails, chats, and web messages for both commercial and government entities.

Our mission is to support a multi-year agreement by providing "Veteran-Centric" at-home customer engagement representatives, supervisors, quality assurance specialists, trainers, and operations managers. These roles require experience in automated call center environments.

Your knowledge of TRICARE, ability to undergo several weeks of training in TRICARE member services, and capability to work from a home-based office will position you for this exciting opportunity.

Additional Qualifications/Responsibilities Read more