[Remote] Customer Service Representative (Bilingual)-*am-5:30pm EST **REMOTE POSITION**

Job description
Note: The job is a remote job and is open to candidates in USA. Vontier is a global industrial technology company, and they are seeking a Bilingual Customer Service Representative to support their franchised distributors and customers. The role involves assisting with automotive tool selection, handling inbound calls, providing technical support, and performing suggestive selling.ResponsibilitiesAssist our franchised distributor customers in automotive tool selection, toolbox selection, troubleshooting, price and availability, technical specifications, and orderingHandle all inbound calls from our internal and external sources. This includes, but is not limited to, giving price and availability, part numbers, application assistance, troubleshooting, and basic creditsProvide technical support concerning information and specifications for products provided in our Matco Tools catalog and catalogs of our other suppliersProvide features and benefits to our franchised distributors on our commissioned daily sale itemsPerform suggestive selling of Matco product line through programs such as deep discounts, close-out items, and volume buy in conjunction to meeting individual and departmental sales goal initiativesInput orders utilizing internal ordering software systemsWork cross-functionally with subject matter experts to resolve open questionsOther responsibilities as assignedSkillsHigh school diploma or GED equivalentMust be able to work 9am-5:30pm EST Monday-FridayBilingual - must be fluent in Spanish (interpret/document)1+ years of call center experience or equivalent experience in dealing with customersSuggestive sales experienceASE certification, automotive experience, tool experience, or related trade school degree a plusOn the job experience working with general automotive mechanics a plusBasic use of PC and keyboardEffective verbal and written communication skills - must be able to fluently speak SpanishAbility to interpret customer issues and translate issues into resolution while maintaining a positive attitudeAbility to empathize with customer concerns while maintaining a professional demeanorAbility to learn quickly on the jobAbility to multi-task in a fast-paced office environmentAbility to answer calls as a primary function of the positionAbility to perform suggestive salesBenefitsAnnual bonuses/incentives (depending on position)Immediate Company Benefits (medical, Dental, Vision, Life, Etc.)401k with company match401k defined contribution after 1 year of serviceHigh level of employee engagementWalking pathDress for your day - every day casual/jeansEmployee discounts15 days vacation + 3 floating holidays + 10 paid holidaysPaid maternity & paternity leaveTuition reimbursementStudent loan payment assistanceHybrid work environment (2 days remote) for onsite rolesAnnual Day of Caring for employees to volunteerDiscounts on toolsAnnual team building eventsCompany OverviewVontier is a global company focused on transportation and mobility. It was founded in 2020, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 5001-10000 employees. Its website is https://www.vontier.com. Apply To This Job