Relationship Manager

Description - Internal As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you. Job Purpose To deliver exceptional sales performance by identifying and meeting customer needs through selling & cross-selling of all DBS Banks CBG products & services. To manage & maintain the highest customer satisfaction levels through pro-active client engagement & relationship management Key Accountabilities Accountable for achieving monthly & annual sales targets, as agreed. Ensure proper implementation & execution of relationship management & investment advisory strategies. Ensure proper sales spread between products. Aim to balance NTB (New to Bank customers) with increase penetration of existing customers to deepen the wallet share. Drive and deliver a radical improvement in customer service in the local market through dynamic service leadership and the implementation of customer service strategy. Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of customers. Ensure service levels are constantly improving. Meet Customer Migration targets. Job Duties & Responsibilities • Manage customer’s issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers. • Ensure complete knowledge on all products & services. Be the leader for resolving all queries & complaints. Ensure full training & briefing on all product launches & upgrades. • Research complaints & compliments. Analyze & suggest innovations & ideas on product & service improvement in addition to service level improvements.