Regional Service Technician

Job description
There is no other business quite like ours, we think this is a special place to work, even if we do say so ourselves!

That means an opportunity like this is not to be missed. We have been making life taste better since 1+08. As well as our refreshingly different Vimto taste, our varied brand portfolio spans the still, carbonated, post-mix and frozen drinks categories – so you will find us in your local supermarket, pub and leisure outlet

.
We also work with the UK’s leading food manufacturers to provide a truly unique range of products everyone love

s.
Our Out of Home business delivers a comprehensive soft drinks solution for customers operating within leisure, catering and hospitality. We offer the widest range of post-mix brands, frozen drinks and coffee, giving customers the right product for their own customers. With our national distribution network and full service capability for supply, installation and equipment maintenance, we provide a complete and credible drinks off

er!
At the heart of everything is our rich family heritage, an unrelenting ambition to keep innovating, and a true pride in who we are. It is our team of talented people that make us. We are actively looking for difference and we are working hard to make sure all our practices are inclus

ive.
The role of the Regional Service Technician is to effectively deliver customer technical support services in accordance with the planned and reactive maintenance schedules and complete all technical support administration equipment processes to the required standard. Supports new business acquisition process through undertaking onsite customer surveys to identify appropriate technical solutions for equipment inst

alls.
ABOUT THE

ROLE:
Regional Service Technician, covering Exeter, Devon and Cornwa

ll area
Whilst under training you will work Monday to Friday, however once fully trained you will work on call 1 weekend in every 4, resulting in an additional on call

payment.
You will be provided with a work van to be able to fulfil the below duties and responsi
• bilities:
Responsible for completing 2nd line reactive maintenance technical services activities via telephone or on customer premises in line with agreed customer operating framework including ou
• t of hoursConducts customer surveys at customer premises, identify appropriate technical solution, logs RAG status and informs commercial team
• of outputReview DPE Equipment requirements and process customer equipment
• allocationInstallation of new equipment at customer premises in accordance with DPE instal
• l request.Undertakes planned maintenance activities on customer equipment in accordance with the
• schedule.Completes asset movement and uplift requests and logs returned equipment at
• depot/hub.Assesses viability of returned customer equipment and conducts repairs or commences asset write of
• f process.Support the regional Delivery Operations teams to deliver products consumables within agreed customer servi
• ce levels.Contribute to the development of standard operating procedures and safe system
• s of work.Complete housekeeping and parts rotation in depot and be involved in the monthly equipment and consumable s
• tock take.Develop good customer relationships
• in outlet.Respond professionally to customer complaints, resolving where able to do so or escalating for further investigation where
• required.Identifies potential sales opportunities and customer solutions when visiting customer
• premises.Management of allocated vehicle through adhering to regular maintenance and cleanliness requirements and completing daily vehicle checks to ensure safety b
• efore use.Ensure compliance to all legal, people, workplace facilities management, technical, marketing and financial policies
• practices.Ensure compliance with all mandatory training requirements actively manage own development learning oppo

rtunities.
WHAT YOU
• WILL NEED:
Regional technical service experience, operating within a fast paced customer service environment ideally within leisure or
• hospitalityWorking as part of a team to achieve agreed customer service levels or tea
• m objectivesWorking in accordance with safe systems of work and standard operatin
• g proceduresUnderstanding of the Out of Home market, products am
• p; equipmentHigh level of technical capability across OOH equipment portfolio dependant on regional
• requirementsFgas capability wh
• ere relevantInterpersonal skills and the ability to build relationships quickly effectively across all levels and influence key stakeholders internally
• ; externallyCustomer service and compliant res
• ponse skillsProactive problem-solving root cause ana
• lysis skillsKnowledge of operational legal compliance (safety, quality, people, technical) and an understanding of governanc
• e frameworksUnderstanding of safe sys
• tems of workAsset stoc
• k managementKnowledge of continuous improvement and change manageme
• nt processesEffective organisational skills and ability to multitask in a fast-paced
• environmentGood oral and written communic
• ation skillsComputer literate and digitally savvy with IT busi

ness syst

ems
BENEFITS:
No matter where you work in our business you will be entitled to a range of amazing benefits, here is a snapshot of what we
• can offer you:25 days holiday (with opportunity to buy ext
• ra every year)A generous
• pension sche
• meAnnual BonusSave as you Ear
• n Share SchemeOption to join our private medica

l cover schemeAND LET’S NOT FOR

GET THE PERKS…
We are also
• proud to offer:Ho
• liday home stayYour bi
• rthday off work1 day a year off work to volunteer in the community (you choose
• when and where)Help yourself to our drinks and slush drinks when at o
• ne of our sitesStaff shop with discounts

on our products
Join us and #f

indyourdifferent
While our people tell us Nichols plc is a great place to work, we know we can do more. We are committed to being an inclusive employer and are learning what this

means every day.
We are striving to ensure we are building more diverse teams, we are at our best when we bring together our different life experiences, ways of thinking

and individuality.
Any job offer is subject to an individual’s Right to Work in the UK. Unfortunately, we are unabl

e to sponsor visas.
This position will be subject to a satisfact
ory Basic DBS check. Read more