Regional Manager - Hybrid

Full job description
Work options: Hybrid

Serco is a place where you can grow

Join a team of 12,000+ professionals across Asia Pacific (APAC) and experience a place of challenge, opportunity, and reward.

We offer lots of headroom for you to grow and flexible benefits to suit you in every stage of your life and career, including:

Flexible remote working with regional travel
Career development across a global network
Supportive leadership and collaborative culture
Access to employee wellbeing programs
Opportunities to impact real-world outcomes
Structured training and professional growth
Make an impact at Serco

We’re looking for an engaging and relationship-driven Regional Manager to help improve the quality of service delivery across t the Australian Defence Force health centre network. As Regional Manager, you will be overseeing a remote workforce who work across several Australian Defence Force Health Centres. In this critical role, you’ll lead a small team and focus on building high-impact relationships with key external and internal stakeholders. You’ll guide and support Operations Coordinators, strengthen team culture, and help drive performance and compliance across your region. This is an exciting opportunity to shape meaningful outcomes while making a real difference in health service delivery.

As a Regional Manager in the Defence business unit, you’ll make a positive impact by:

Building strong, collaborative relationships with Australian Defence Force and Bupa stakeholders.
Leading and mentoring Operations Coordinators to support team engagement.
Participating in service improvement and performance optimisation initiatives.
Driving culture-focused activities across regional teams.
Maintaining compliance in rosters, operations, and clinical practices.
Supporting key outcomes through responsive and proactive leadership.
Serco is a place for you

To be successful in this role you’ll have:

Previous experience in client-facing or stakeholder-led roles, ideally in health or defence.
Experience managing people and team performance.
Strong stakeholder management and influencing skills.
Excellent organisational skills with the ability to manage competing priorities.
Strong judgement, autonomy, and decision-making capabilities.
Excellent communication, both verbal and written.
Experience in healthcare, defence, or complex administrative environments.
In joining us, you’ll be part of a highly supportive culture with trusted leaders that will help you achieve your goals. Here, you will appreciate a flexible approach to work-life that comes with working at a company with long-term government-backed contracts.

Are you ready to do important work that really matters?

At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges.

We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in Health, Defence, Maritime, Justice, and Community Services.

We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability.

By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging.

Impact a better future at Serco.

  Read more