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REFUND CLERK (PT)
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#4554
Remote / WFH
Costco AU
Job Description
Position Summary
Processes membership and merchandise returns by members for cash or credit. Writes or keys information for disposition
tags on nonsalable merchandise and price adjustments, researches items past price and warranty information, gets
verification, and approvals when necessary and rings up returns on cash register. Documents customer adjustments
performed. Assists at the membership counter with sign-ups, renewals, etc. Provides prompt and courteous member service to all members. Follows proper safety and security procedures and standards.
Job Duties/Essential Functions
Researches returned merchandise for item number, past and current price, department number, and warranty
information
Writes or keys information in register system for disposition tags on non-saleable items, slip-prints in register, and attaches to items
Writes or keys information for price adjustment slips, slip-prints in register, and retains the information
Issues refunds by cash or credit card and attaches return receipts to merchandise
Maintains large register fund in organised manner
Corrects ringing errors for members, with approval of supervisor
Collects or refunds monetary difference
Follows proper departmental procedures for documentation and performance of duties, such as obtaining supervisor
signatures when necessary and signing all register receipts
Obtains Majors Sales Assistant approval
Tests returned diamonds, gets Majors Sales Assistant approval on returns from Majors area
Calls for immediate lock-up of security items
Assists at membership counter with membership sign-ups, renewals, replacement cards and temporary cards
Counts register at sign on and ensures the register’s cleanliness
Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds
Receives accurate payment for merchandise; makes change; processes credit and debit charges according to proper
departmental procedures for paperwork
Follows proper Membership and general safety and security procedures and standards
Assists in other departments of the warehouse as necessary
Provides prompt and courteous service to members, employees, and suppliers.
Ability to operate vehicles, equipment or machinery
Computer, camera, printer, phone, card printer, copier, credit/debit terminal, hand-held scanner, carts, flatbeds,
cash register, cash machine.
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training: High School Certificate or higher
Licenses/Certifications: None
Experience/Skills: Membership, customer service, sales or comparable experience Basic math skills
Other specific requirements
? Satisfactory Criminal Record Check
If successful, you will be required to undertake role & department specific training within specified timeframes
Show more
Processes membership and merchandise returns by members for cash or credit. Writes or keys information for disposition
tags on nonsalable merchandise and price adjustments, researches items past price and warranty information, gets
verification, and approvals when necessary and rings up returns on cash register. Documents customer adjustments
performed. Assists at the membership counter with sign-ups, renewals, etc. Provides prompt and courteous member service to all members. Follows proper safety and security procedures and standards.
Job Duties/Essential Functions
Researches returned merchandise for item number, past and current price, department number, and warranty
information
Writes or keys information in register system for disposition tags on non-saleable items, slip-prints in register, and attaches to items
Writes or keys information for price adjustment slips, slip-prints in register, and retains the information
Issues refunds by cash or credit card and attaches return receipts to merchandise
Maintains large register fund in organised manner
Corrects ringing errors for members, with approval of supervisor
Collects or refunds monetary difference
Follows proper departmental procedures for documentation and performance of duties, such as obtaining supervisor
signatures when necessary and signing all register receipts
Obtains Majors Sales Assistant approval
Tests returned diamonds, gets Majors Sales Assistant approval on returns from Majors area
Calls for immediate lock-up of security items
Assists at membership counter with membership sign-ups, renewals, replacement cards and temporary cards
Counts register at sign on and ensures the register’s cleanliness
Makes witnessed drops/deposits of excess funds to the vault, orders cash increases, and counts own register at shift end to maintain accurate register funds
Receives accurate payment for merchandise; makes change; processes credit and debit charges according to proper
departmental procedures for paperwork
Follows proper Membership and general safety and security procedures and standards
Assists in other departments of the warehouse as necessary
Provides prompt and courteous service to members, employees, and suppliers.
Ability to operate vehicles, equipment or machinery
Computer, camera, printer, phone, card printer, copier, credit/debit terminal, hand-held scanner, carts, flatbeds,
cash register, cash machine.
Qualifications (Costco-specific or industry specific skills that candidates should possess)
Education/Training: High School Certificate or higher
Licenses/Certifications: None
Experience/Skills: Membership, customer service, sales or comparable experience Basic math skills
Other specific requirements
? Satisfactory Criminal Record Check
If successful, you will be required to undertake role & department specific training within specified timeframes
Show more
