Verified Job
Healthcare
Records Coordinator
Healthcare
#58193
Remote / WFH
North Island - Manawatu / Whanganui Palmerston North
Job Description
Records Coordinator, Palmerston North Hospital, Permanent Fulltime
Benefits
An encouraging learning environment where you will continue to grow and be challenged
A professional and supportive culture and team setting
Fulfilling and challenging work with great lifestyle options
Tailored wellness programmes
Health New Zealand Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We are seeking a highly organised, detail-oriented and proactive Records Coordinator to join the Regional Cancer and Treatment Service (RCTS) at Palmerston North Hospital.
This is a pivotal role responsible for ensuring the safe, accurate, and compliant management of patient records across the service. You will provide end to end oversight of records management processes, ensuring they meet legislative requirements, organisational standards, and service expectations.
Working closely with both clinical and administrative teams, you will lead auditing and quality assurance activities, support continuous improvement, and play a key role in maintaining the integrity and accessibility of patient records.
In addition, you will contribute to the smooth delivery of telehealth and video conferencing services and provide cover for Multidisciplinary Meeting (MDM) coordination as required.
This is an excellent opportunity for someone who thrives in a technical, process-driven role and is passionate about supporting high-quality patient care.
Key Responsibilities
Records Management & Quality Assurance
Provide end-to-end oversight of patient records management systems
Conduct routine audits to ensure compliance with Standard Operating Procedures (SOPs)
Identify, resolve, and escalate issues to maintain data integrity and quality
Maintain and review SOPs to ensure they remain current and accessible
Support staff education and continuous improvement in records practices
Scanning & Secure Records Handling
Manage scanning and electronic filing of patient documentation in Mosaiq
Ensure accurate classification and adherence to filing conventions
Oversee secure storage, retrieval, and archiving of both hard and soft copy records
System & Technical Support
Maintain Mosaiq Super User capability, supporting system administration and troubleshooting
Provide support for telehealth and video conferencing platforms
Assist with staff training and system improvements
Work collaboratively with Digital Services and internal teams to resolve issues
Service Support & Coordination
Provide cover for MDM coordination as required
Support service operations, including coordination of casual staff and administrative cover
Contribute to effective service delivery through proactive problem-solving and collaboration
About you
You will be a highly capable and motivated professional with strong attention to detail and a passion for systems, quality, and continuous improvement. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality work.
Essential Skills & Experience
Strong organisational and problem-solving skills
Advanced IT capability and confidence working across multiple systems
Ability to audit processes, identify risks, and implement improvements
Excellent communication and interpersonal skills
Ability to work independently and manage competing priorities
High level of accuracy and attention to detail
Proven ability to build effective working relationships
Demonstrated understanding of Te Tiriti o Waitangi and commitment to equity
About the Team/Service
Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.
MidCentral region offers an excellent lifestyle for families with scenic spots for hiking and mountain-biking, great schools and tertiary institutions. With the mountains, city and sea at your doorstep, you'll get to taste the best of both worlds – the perfect blend of rural and city living.
About the Location
Manawatū is known for its effortless blend of city and rural living; here you can choose your ideal lifestyle, from peaceful rural villages, to bustling townships, or city life. It's a family-friendly place that's easy to live and work, with easy access to an array of outdoor activities – beaches, ski fields, lakes, mountains, as well as fantastic mountain biking and hiking tracks. No traffic and an easy commute to work, really help a with true work-life balance. Our fantastic central location means exploring other parts of New Zealand is easy as a drive or a short flight. We are well served with excellent schooling options, as well as two tertiary institutes – Massey University and the International Pacific College.
For more information on living and working in the Manawatu click here
Working at Health New Zealand
Health New Zealand Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers' portal by the advertised date. If you have any questions about the role, please contact Roxanne Janse Van Rensburg Roxanne.JanseVanRensburg@midcentraldhb.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.
Benefits
An encouraging learning environment where you will continue to grow and be challenged
A professional and supportive culture and team setting
Fulfilling and challenging work with great lifestyle options
Tailored wellness programmes
Health New Zealand Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
About the Role
We are seeking a highly organised, detail-oriented and proactive Records Coordinator to join the Regional Cancer and Treatment Service (RCTS) at Palmerston North Hospital.
This is a pivotal role responsible for ensuring the safe, accurate, and compliant management of patient records across the service. You will provide end to end oversight of records management processes, ensuring they meet legislative requirements, organisational standards, and service expectations.
Working closely with both clinical and administrative teams, you will lead auditing and quality assurance activities, support continuous improvement, and play a key role in maintaining the integrity and accessibility of patient records.
In addition, you will contribute to the smooth delivery of telehealth and video conferencing services and provide cover for Multidisciplinary Meeting (MDM) coordination as required.
This is an excellent opportunity for someone who thrives in a technical, process-driven role and is passionate about supporting high-quality patient care.
Key Responsibilities
Records Management & Quality Assurance
Provide end-to-end oversight of patient records management systems
Conduct routine audits to ensure compliance with Standard Operating Procedures (SOPs)
Identify, resolve, and escalate issues to maintain data integrity and quality
Maintain and review SOPs to ensure they remain current and accessible
Support staff education and continuous improvement in records practices
Scanning & Secure Records Handling
Manage scanning and electronic filing of patient documentation in Mosaiq
Ensure accurate classification and adherence to filing conventions
Oversee secure storage, retrieval, and archiving of both hard and soft copy records
System & Technical Support
Maintain Mosaiq Super User capability, supporting system administration and troubleshooting
Provide support for telehealth and video conferencing platforms
Assist with staff training and system improvements
Work collaboratively with Digital Services and internal teams to resolve issues
Service Support & Coordination
Provide cover for MDM coordination as required
Support service operations, including coordination of casual staff and administrative cover
Contribute to effective service delivery through proactive problem-solving and collaboration
About you
You will be a highly capable and motivated professional with strong attention to detail and a passion for systems, quality, and continuous improvement. You thrive in a fast-paced environment and take pride in delivering accurate, high-quality work.
Essential Skills & Experience
Strong organisational and problem-solving skills
Advanced IT capability and confidence working across multiple systems
Ability to audit processes, identify risks, and implement improvements
Excellent communication and interpersonal skills
Ability to work independently and manage competing priorities
High level of accuracy and attention to detail
Proven ability to build effective working relationships
Demonstrated understanding of Te Tiriti o Waitangi and commitment to equity
About the Team/Service
Employing over 2500 people, MidCentral offers a supportive work environment that accepts and values all employees. We actively seek Māori kaimahi into our workforce and provide an environment which delivers our commitment to equity, diversity, and inclusion.
MidCentral region offers an excellent lifestyle for families with scenic spots for hiking and mountain-biking, great schools and tertiary institutions. With the mountains, city and sea at your doorstep, you'll get to taste the best of both worlds – the perfect blend of rural and city living.
About the Location
Manawatū is known for its effortless blend of city and rural living; here you can choose your ideal lifestyle, from peaceful rural villages, to bustling townships, or city life. It's a family-friendly place that's easy to live and work, with easy access to an array of outdoor activities – beaches, ski fields, lakes, mountains, as well as fantastic mountain biking and hiking tracks. No traffic and an easy commute to work, really help a with true work-life balance. Our fantastic central location means exploring other parts of New Zealand is easy as a drive or a short flight. We are well served with excellent schooling options, as well as two tertiary institutes – Massey University and the International Pacific College.
For more information on living and working in the Manawatu click here
Working at Health New Zealand
Health New Zealand Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.
How to Apply
To apply please click “apply now.” All applications must be submitted through our online careers' portal by the advertised date. If you have any questions about the role, please contact Roxanne Janse Van Rensburg Roxanne.JanseVanRensburg@midcentraldhb.govt.nz
We will review applications as received and may proceed with the recruitment process, before the closing date of this advert.
Whilst Health New Zealand is undergoing change, affected employees will be given preference and priority for this position.
