Receptionist/Data Entry Specialist
Job Description
TITLE: Receptionist/Data Entry Specialist
DEPARTMENT: Health and Human Services/Administrative Unit
LOCATION: Government Center
SUPERVISOR: Financial/Business Manager
CLASSIFICATION: Non-exempt
PAY GROUP: 16
SUMMARY:
Performs receptionist duties for the Health & Human Services Department, intake registration, keyboarding, data entry, clerical tasks such as maintaining records; and other work as required.
DUTIES AND RESPONSIBILITIES:
Answers telephones and responds to public request for information and referral.
Performs client intake functions, financial meetings, scheduling, and data entry. This would include face-to-face contacts with the general public to obtain this information.
Completes other clerical duties as needed. These include, but are not limited to: opening and distributing mail daily, scanning, typing as requested, data entry, copying and providing general information to the public. This time also includes attending in-services and training in areas of expertise.
Other duties as assigned.
SKILLS AND ABILITIES:
Skill in the use of general office equipment, including but not limited to, Telephone, Computer terminal, calculator, copy machine, and fax machine.
Detail oriented and ability to prioritize work.
Performs job duties with actions that display criterial thinking, responsibility, maturity, diplomacy and attention to detail.
Shows respect to others opinions and considers other options.
QUALIFICATIONS:
EDUCATION: A high school diploma is required for this position.
EXPERIENCE / JOB KNOWLEDGE: One to two years’ experience as a receptionist. Ability to input data at 50 wpm. It is important to present a professional demeanor and have excellent telephone/customer relations’ skills. Knowledge of human service programs and office procedures preferred. Must have basic everyday living skills,
basic computer skills and knowledge of Microsoft Office Suite software, the ability to follow complex oral and written directions, good knowledge of office terminology, procedures and equipment of business, arithmetic and English, ability to type at a reasonable rate of speed, and have specific knowledge of clerical and accounting practices.
WORKING CONDITIONS:
PHYSICAL DEMANDS: Over 75% of the time is spent talking, hearing (listening), using near vision, and keyboarding. About 10% of the time is spent standing, walking, sitting, stooping, kneeling, bending/twisting, reaching, and the use of far vision. In unusual situations there may be low lifting (up to 10 pounds), low to medium carrying (up to 40 pounds), low handling and low pushing and pulling.
