Verified Job
Receptionist
Receptionist/Customer Service Representative
Receptionist
#33118
Remote / WFH
Howell Ventures Ltd
Job Description
We are looking for a friendly, organized, and customer-focused Receptionist & Customer Service Representative to become an integral part of our team. As the first point of contact for customers, dealers, and visitors, you will play a key role in creating a positive experience while supporting daily administrative and customer service operations.
If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we'd love to hear from you.
What You'll Do
As our Receptionist & Customer Service Representative, you will:
Professionally answer and direct incoming phone calls and emails.
Provide customers with order and tracking information and route inquiries to the appropriate department when necessary.
Welcome visitors and ensure they receive prompt and courteous assistance.
Respond to customer questions regarding orders, payments, refunds, and general product inquiries.
Deliver exceptional customer support through phone, email, and other communication channels.
Process dealer credit card transactions accurately and efficiently.
Follow up on outstanding accounts receivable through email communication.
Maintain accurate records and detailed call logs.
Support technical support documentation and customer inquiry tracking.
Build strong relationships with customers by providing timely and effective solutions.
Maintain current knowledge of company products and services.
Required Qualifications
High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service and interpersonal abilities.
Strong organizational and multitasking skills.
Ability to remain professional and positive when handling customer concerns.
Proficiency with computers and standard office software.
Ability to quickly learn new systems and technologies.
Preferred Qualities
Friendly and approachable personality.
Strong attention to detail.
Self-motivated and dependable.
Ability to work independently and as part of a team.
Problem-solving mindset with a commitment to customer satisfaction.
Benefits:
Casual dress
Dental care
Extended health care
On-site parking
Vision care
Work Location: In person
If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, we'd love to hear from you.
What You'll Do
As our Receptionist & Customer Service Representative, you will:
Professionally answer and direct incoming phone calls and emails.
Provide customers with order and tracking information and route inquiries to the appropriate department when necessary.
Welcome visitors and ensure they receive prompt and courteous assistance.
Respond to customer questions regarding orders, payments, refunds, and general product inquiries.
Deliver exceptional customer support through phone, email, and other communication channels.
Process dealer credit card transactions accurately and efficiently.
Follow up on outstanding accounts receivable through email communication.
Maintain accurate records and detailed call logs.
Support technical support documentation and customer inquiry tracking.
Build strong relationships with customers by providing timely and effective solutions.
Maintain current knowledge of company products and services.
Required Qualifications
High school diploma or equivalent.
Strong verbal and written communication skills.
Excellent customer service and interpersonal abilities.
Strong organizational and multitasking skills.
Ability to remain professional and positive when handling customer concerns.
Proficiency with computers and standard office software.
Ability to quickly learn new systems and technologies.
Preferred Qualities
Friendly and approachable personality.
Strong attention to detail.
Self-motivated and dependable.
Ability to work independently and as part of a team.
Problem-solving mindset with a commitment to customer satisfaction.
Benefits:
Casual dress
Dental care
Extended health care
On-site parking
Vision care
Work Location: In person
