Receptionist

To welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible from Sales and After Sales with all customer contacts. Ensuring a pleasant atmosphere in the dealership.

Qualification

o Basics: Any Bachelor degree

o Experience (type of): 1-2 years experience as front office executive

o Specialized Knowledge: Communication skills, basic telephone etiquettes, team player, ability to work in dynamic situation, sensitive to customer needs, customer centric attitude

Job Designation/Field of Work:

1 Customer contact

Representing the dealership on the telephone and by means of personal welcome as the first point of contact for all visitors and business partners

Promptly greeting and addressing all visitors

Friendly and open approach to visitors in accordance with the company identity

Looking after customers waiting in the showroom

Answering and conducting telephone calls and connecting callers if required (switchboard) with proper etiquettes

Arranging for staff who are temporarily unavailable to call back

Ensuring prompt, priority customer care for those with problems or complaints

Recording and documenting walk-ins and tele-ins in the showroom

2 Sales

Introduce sales consultants to all showroom walk-in customers

Providing customers with initial information in the form of brochures if necessary in case of sales

consultants are not available at the showroom

Provide basic information about products and

services over phone to all telephone enquiries.

Proactively offer refreshments to all walk-in customers

Record tele-in and walk-in prospects information in showroom log-book and share the same with sales

manager daily

Pass on all tele-in enquires to respective sales consultants with the consent of sales manager

Assisting the sales consultant to present products, services by handing over brochures, price lists,

schemes etc to sales consultants

3 Resources management Read more