Receptionist/ Telecaller / BPO Executive (Freshers & Experienced)

Title:- Telecaller / BPO Executive (Freshers & Experienced)Languages Required: English, Hindi (Additional regional languages are a plus)About the Company:We are a fast-growing customer support and lead generation firm serving clients across various industries including e-commerce, finance, healthcare, Clothing and technology. Our mission is to deliver top-notch service and build lasting relationships with customers through clear, professional, and empathetic communication.Were now expanding our team and looking for enthusiastic Telecallers / BPO Executives who are ready to be part of a dynamic and supportive work environment. Whether you are a fresher eager to start your career or an experienced professional looking to grow, we want to hear from you!Roles & Responsibilities:Handle inbound and outbound calls professionally and efficiently.Address customer inquiries, complaints, or requests and provide appropriate solutions.Follow up with customers for feedback or additional information as required.Maintain accurate records of customer interactions and transactions.Meet daily/weekly/monthly call targets and quality benchmarks.Stay updated with product knowledge and company processes.Collaborate with team members and escalate complex issues to supervisors when necessary.Eligibility Criteria:For Freshers:Minimum qualification: 12th pass / Graduate.Basic computer knowledge and good communication skills.Willingness to learn and adapt.Positive attitude and team-oriented mindset.For Experienced Candidates:6 months to 2 years of experience in telecalling, BPO, customer service, or sales.Familiarity with CRM systems and phone dialer software.Proven ability to handle pressure and meet