Receptionist - North Sydney - Urban Physiotherapy & Pilates
Job Description
We're looking for a warm, organised, and proactive Receptionist to be the welcoming face of Urban Physiotherapy and Urban Pilates — North Sydney’s leading allied health practice and pilates studio.
This is a front-desk role at heart, but one with real variety. Alongside reception duties, you'll help keep the clinic running smoothly behind the scenes — supporting the team, managing schedules, and ensuring every client feels genuinely looked after.
Flexible hours across 3–5 days per week, negotiated to suit the right person.
What You'll Do
Reception & Client Care
Welcome clients and create a warm, professional first impression
Manage phone, email, and in-person enquiries promptly and professionally
Book, reschedule, and confirm appointments across practitioner diaries
Process payments and manage client records accurately
Handle client concerns with care and confidence
Clinic Support
Keep the clinic tidy, stocked, and running to a high standard
Manage supplier orders and office resources
Support practitioners with scheduling and administrative tasks
Assist with onboarding communications for new clients
Light Administration
Maintain accurate databases and client records
Process correspondence and assist with reporting
About You
You're someone who genuinely enjoys helping people and takes pride in delivering a great experience — every single time.
You'll bring:
Experience in a reception, customer service, administration, or hospitality role
A warm, professional manner and excellent communication skills
Strong attention to detail and ability to multitask in a busy environment
Confidence with computers and willingness to learn clinic software
A positive, can-do attitude and reliable work ethic
Experience in healthcare, allied health, or fitness is a bonus — but your attitude and people skills matter most.
What We Offer
Flexible 3–5 day working week
Competitive salary + performance incentives
Complimentary Pilates membership
Supportive, friendly team environment
Professional development opportunities
The chance to grow within an expanding health and wellness business
Location: North Sydney NSW 2060 Applicants must be able to reliably commute to the clinic.
Job Type: Part-time
Pay: $50,000.00 – $77,000.00 per year
Benefits:
Employee mentoring program
Free drinks
Free food
Gym membership
Professional development assistance
Ability to commute/relocate:
North Sydney NSW 2060: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
MS Office: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
English (Preferred)
Work Authorisation:
Australia (Preferred)
Work Location: In person
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