Receptionist / Admin Officer

Key Responsibilities:Greet and Welcome Visitors: Ensure all visitors are greeted warmly and directed to the appropriate staff or department.Manage Security and Telecommunications Systems: Oversee entry and exit protocols for visitors and maintain the telecommunications system to ensure smooth communication.Handle Queries and Complaints: Address and resolve queries and complaints received via phone, email, and general correspondence, ensuring customer satisfaction.Call Management: Transfer calls as necessary and take accurate messages, ensuring they are passed on to the appropriate staff member in a timely manner.Meeting Room Management: Manage the booking and availability of meeting rooms, ensuring they are prepared and equipped as needed.Administrative Support: Assist with various administrative tasks such as filing, documentation, and other clerical duties as required.Document Handling: Organize, manage, and maintain documents and records effectively to ensure easy access and retrieval.Support Office Operations: Provide support in managing day-to-day office operations to ensure a smooth and efficient workflow.Qualifications and Skills:High school diploma or equivalent; additional qualifications in Office Administration are a plus.Proven experience as a receptionist, front office representative, or similar role.Excellent communication skills, both written and verbal.Proficiency in MS Office (Word, Excel, PowerPoint) and basic office equipment.Strong organizational and multitasking skills with the ability to prioritize tasks.Friendly, professional demeanor with a customer service-oriented approach.Ability to handle confidential information with discretion.Benefits:Competitive salary and benefits package.Opportunities for professional development and growth.