Receptionist

We treat every pet as if they were our own. We invest ourselves emotionally and professionally to ensure our clients feel confident their furry family members are in the best hands. Compassion, care, and trust are at the heart of everything we do.

We’re searching for someone who shares our commitment to exceptional customer care and service. As the first point of contact for our clients, you’ll set the tone for their entire experience. Your warmth, professionalism, and ability to create a welcoming environment will make every visit special.

About the role

Permanent Full-time role
You will be responsible for all reception duties including welcoming clients and patients on arrival, answering the phone, booking appointments through our patient management program, taking and receipting payments, sending and responding to emails from clients, organising patient admission paperwork, banking duties and other administrative tasks needed
Triaging patients (which you will be trained on in induction)
Providing general advice on vaccine schedules, food and parasite prevention
Providing and doing up estimates for elective patient procedures
You will be exposed to a busy practice that will ensure your customer service skills are not wasted and you can practice them every day
You will be working with a great team that all get along well and are like family!
Why work with Greencross Vets?

We offer a great continuing education program year round
Opportunity to attend the yearly Greencross Conference
We support career growth and development; the sky is the limit!!
Opportunities to move up the ladder in your career
We work closely with Petbarn to provide clients with a comprehensive and great client/patient experience
Generous staff discounts on services and products for your pet/s
We ensure our team has a good work/life balance
What attributes are we seeking

Someone that has previous experience working in a receptionist/administrative role
Prior experience working with animals highly desirable
Proficient in using computers
A motivated and driven person
Caring and compassionate
Great customer service skills and be able to build rapport with our clients
Organised and has high attention to detail
Ability to deal with a varying workload and be able to prioritise work tasks
Can multi-task and work well under pressure
Accountable and reliable
Work well within a team
Good communication skills
Help with driving our clinic initiatives and goals