RCM Voice

Job Description for RCM - Voice Profile

Role: AR Caller

Relevant Exp: 1 Year to 5 Years

Education Qualification: Any Graduation (Mandatory)

Budget: 1LPA to 5.34 LPA +Night Shift Allowance (Rs. 100/Day)

Shift Timings: Fixed Night Shift (7PM – 4AM)

Mandatory Expectations

Graduation(Mandatory)

Good academic record

Good analytical skill

Good communication skills

Desirable Expectations

Good Communication

Handle Denial Management

CMS1500 (Physician Billing) in voice process only

Knowledge on MS Office

Selection Criteria

Personal Interview, Talent Source Profile(SBA-60% Or Above), GLA (Voice & Accent) – B1 & Above & Operations/Manager Round

Service Agreement

Yes – 18 Months

Key Responsibilities
• Responsible for calling Insurance companies (in US) on behalf of doctors/physicians and follow up on outstanding Accounts Receivable.
• To prioritize the pending claims for calling from the aging basket.
• To check the appropriateness of the insurance information given by the patient if it is inadequate or unclear.
• Escalate difficult collection situations to management in a timely manner.
• Good Knowledge on Denials, CPT Codes, Modifiers

Transport

Two Way Transport (Within in boundary limits – 30kms)

Perks and Benefits

2200 Night Allowance, 1500WFH Allowance, 5000 Performance Incentive, 4000 Retention Bonus