Verified Job
Customer Support / TeleCaller
Quality Manager Travel ProcessGDS BPO
Customer Support / TeleCaller
#387481
Remote / WFH
Job Description
S
Sushco Unicorn Pvt Ltd
Bpo Executive
Sushco Unicorn Pvt Ltd • Pune, Maharashtra • via Placement India
₹1.25L–₹2.5L a year
Full–time
Apply on Placement India
Job description
You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them. Call On given data, Provided By the Company. Schedule an interview of the candidate. • Experience0 - 1 Years • No. of Openings30 • EducationHigher Secondary, Diploma, Any Bachelor Degree • RoleBpo Executive • Industry TypeCall Centre / BPO / KPO / ITES / LPO • Gender[ Male / Female ] • Job CountryIndia
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S
Simmi Anand
Quality Manager - Travel Process/GDS - BPO
Simmi Anand • Pune, Maharashtra • via IIM Jobs
Full–time
No Degree Mentioned
Apply on IIM Jobs
Apply on Jobs Trabajo.org
Job description
Leading BPO in PUNE. Hiring for Transactional Quality Manager. Must be a Tenured Manager On papers in Quality(BPO). Experience in Travel process with GDS is Mandatory. Over All Experience 10+ Years. CTC UPTO 17LPA. Mode of Interview - Virtual. - Must have Experience in International Travel Voice Process. Role & responsibilities. - Drive continuous improvement for Transaction Quality and Delivery. - Trained /Certified in Green Belt. - Manage Call Quality & Client related KPI's. - Evaluate effectiveness of TQ interventions. - Strengthen Quality management processes / framework to improve quality delivery. - Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation. - Drive continuous improvement for TQ and Delivery. - Manage Call Quality & Client related KPI's. - Evaluate effectiveness of TQ interventions. - Strengthen Quality management processes / framework to improve quality delivery. - Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations. - Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch. - Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers. - Drive Process control & Compliance in addition to managing the Audit requirements. - Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires. - Ensure uniform quality of training being delivered by all training teams in line with the client requirement. - Provide quality floor support, feedback, refresher and corrective training. - Groom and develop training talent in-house. - Support cross process / location teams. - Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile: - People Management skills. - Ability to drive initiatives to closure. - Ability to deal with all levels of employees. - Ability to provide leadership, direction and motivation to build high performing teams. - Analytical and Quantitative skills. - Excellent Communication skills. - Data Handling / data interpretation skills. - Good working knowledge of Transaction Quality systems, tools and technologies. - Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively. -High level of maturity to handle people including but not limited to client, stake holders, peers etc. - Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure. - Detail oriented with Strong organizational and Presentation skills. - Flexible to work in 24X7 environment (night shifts and weekends basis scope). Should have 10+ years of Overall experience.
Sushco Unicorn Pvt Ltd
Bpo Executive
Sushco Unicorn Pvt Ltd • Pune, Maharashtra • via Placement India
₹1.25L–₹2.5L a year
Full–time
Apply on Placement India
Job description
You are also responsible for solving questions in regard to the product or service provided by the company. In addition to this, you should collect desired information from the clients and maintain healthy relations with them. Call On given data, Provided By the Company. Schedule an interview of the candidate. • Experience0 - 1 Years • No. of Openings30 • EducationHigher Secondary, Diploma, Any Bachelor Degree • RoleBpo Executive • Industry TypeCall Centre / BPO / KPO / ITES / LPO • Gender[ Male / Female ] • Job CountryIndia
Report this listing
More jobs at Sushco Unicorn Pvt Ltd
See web results for Sushco Unicorn Pvt Ltd
S
Simmi Anand
Quality Manager - Travel Process/GDS - BPO
Simmi Anand • Pune, Maharashtra • via IIM Jobs
Full–time
No Degree Mentioned
Apply on IIM Jobs
Apply on Jobs Trabajo.org
Job description
Leading BPO in PUNE. Hiring for Transactional Quality Manager. Must be a Tenured Manager On papers in Quality(BPO). Experience in Travel process with GDS is Mandatory. Over All Experience 10+ Years. CTC UPTO 17LPA. Mode of Interview - Virtual. - Must have Experience in International Travel Voice Process. Role & responsibilities. - Drive continuous improvement for Transaction Quality and Delivery. - Trained /Certified in Green Belt. - Manage Call Quality & Client related KPI's. - Evaluate effectiveness of TQ interventions. - Strengthen Quality management processes / framework to improve quality delivery. - Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet client's expectation. - Drive continuous improvement for TQ and Delivery. - Manage Call Quality & Client related KPI's. - Evaluate effectiveness of TQ interventions. - Strengthen Quality management processes / framework to improve quality delivery. - Accurately capture SLA/SLO metrics, the reporting needs of all clients and set up / customize processes to seamlessly meet the client's expectations. - Drive and maintain high throughputs in New hire batches and ensure higher first pass with every batch. - Responsible to manage and deliver regular training interventions on the floor and measure the success of floor refreshers. - Drive Process control & Compliance in addition to managing the Audit requirements. - Provide crisp and specific feedback to Front Line Recruitment Teams on the quality of new hires. - Ensure uniform quality of training being delivered by all training teams in line with the client requirement. - Provide quality floor support, feedback, refresher and corrective training. - Groom and develop training talent in-house. - Support cross process / location teams. - Support the Quality and Compliance teams to perform audits and follow ups based on observations highlighted. Preferred candidate profile: - People Management skills. - Ability to drive initiatives to closure. - Ability to deal with all levels of employees. - Ability to provide leadership, direction and motivation to build high performing teams. - Analytical and Quantitative skills. - Excellent Communication skills. - Data Handling / data interpretation skills. - Good working knowledge of Transaction Quality systems, tools and technologies. - Should understand Transitions, which is spread between the Handover, Startup, Manage and Exit phases to be able to manage Transaction Quality functions effectively. -High level of maturity to handle people including but not limited to client, stake holders, peers etc. - Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure. - Detail oriented with Strong organizational and Presentation skills. - Flexible to work in 24X7 environment (night shifts and weekends basis scope). Should have 10+ years of Overall experience.
