Quality Manager, Quality Team Lead, and Quality Analyst – International BPO

???? Were Hiring: Quality Manager, Quality Team Lead, and Quality Analyst International BPO ???????? Salary Up to ?13-13.5 LPA ???????? Location: Bangalore / GurgaonAre you a quality-driven professional ready to make a big impact in a fast-paced, global environment We are looking for dynamic and enthusiastic individuals to join our team at various levels, from Quality Manager to Quality Analyst. If you&aposre passionate about continuous improvement, data-driven decision-making, and leading teams to excellence, this is your chance to shine!???? Positions Available:Quality Manager Up to ?13-13.5 LPAQuality Team Lead (TL) ?9 LPAQuality Analyst ?7 LPAWhat Youll Do:? Drive Excellence in Transaction Quality and Delivery Enhance key metrics like NPS, CSAT, and FCR.? Own KPIs Manage Transaction Quality & Client KPIs, ensuring high performance and client satisfaction.? Innovate & Improve Evaluate existing processes, then drive innovative quality improvements and out-of-the-box solutions.? SLA & SLO Metrics Own the reporting of critical metrics and customize processes to exceed client expectations.? Ensure Compliance Manage audit SLAs, process control, and quality assurance to ensure adherence to high standards.? Lead & Mentor Provide crisp, actionable feedback to front-line teams, drive training, and elevate team performance.? Collaborate Across Teams Work with Quality & Compliance to identify opportunities for process improvements and refine workflows.What Were Looking For:???? Experience in Quality Management: Expertise in managing quality systems, tools, and process improvement strategies.???? Data-Driven Mindset: Strong analytical and quantitative skills to track, interpret, and leverage data to improve processes.????? Excellent Communication: Exceptional communication skills in English (oral and written) with excellent comprehension.???? Leadership Qualities: Proven ability to lead, motivate, and drive teams to exceed goals.???? Global Mindset: Ability to work in a 24/7 environment, adapting to night shifts and weekends.???? Educational Qualifications: Graduate in any discipline.???? Six Sigma Lean Certification (Preferred for Quality Manager and TL roles).???? Process Oriented: Strong organizational, decision-making, and planning skills to execute projects effectively.Why This is an Opportunity You Cant Miss:???? Competitive Salary: Up to ?13-13.5 LPA for Quality Manager, ?9 LPA for Team Lead, ?7 LPA for Analyst.???? Career Growth: Fast-paced, rewarding roles with immense opportunities for leadership and growth.???? Work-Life Balance: Enjoy 5 days of working with rotational shifts, ensuring work flexibility.???? Impactful Role: Drive game-changing quality initiatives, improve customer satisfaction, and take ownership of your career development.How to Apply:???? Apply now by filling out the form below:???? Application FormReady to Join the Revolution in Quality???? Call/WhatsApp: 7836850555???? Email: [HIDDEN TEXT]#QualityManager #QualityTeamLead #QualityAnalyst #InternationalBPO #HiringNow #ProcessImprovement #LeadershipOpportunity #CareerGrowth #QualityExcellence #JoinOurTeam Show more Show less