Quality Analyst Call Center

About the Role:

As a Quality Analyst you will work within the Collections Call Centre team to assess and report on the team's compliance and performance.



Your responsibilities will include:

Assessing team members and providing feedback on their performance
Reporting on the team's performance and areas for improvement
Designing and implementing the frameworks to be used in the evaluation of the team
Assessing applications to determine their credit worthiness and degree of risk
Work closely with the team leaders to ensure effective feedback is provided
Apply best business practices at all times


Start Date: Monday 20th October



Hours: +am-+pm Mon-Fri (Rotational shift). This roles requires you to be in the office 5 days a week.



Skills and Experience:



Our client is looking for someone with previous experience in a Quality Analyst position or similar.

1+ years experience working as a Quality Analyst or in a similar role
Experience working with telecommunications companies is an advantage
Excellent understanding of call centre general practices and ways of working
Excellent communication skills Read more