Verified Job
Customer Support / TeleCaller
Quality Analyst BPO
Customer Support / TeleCaller
#292265
Remote / WFH
Job Description
Providing customers with information on products, services & offers
• Take calls from customers and do outbound calling
• Identifying customer needs
• Taking customer calls and solving queries
Candidates should have minimum 6 months of experience as a QA in BPO.
To identify training / coaching needs of the team members and provide the same to the Manager.
To give need based coaching and feedback inputs to the process floors, and undertake quality based floor initiatives, resulting in continuous improvement in performance and quality.
Coaching the agents according to the observations made while monitoring.
Candidate have knowledge call auditing ,analysis and feedback.
Conducted calibration among all the departments and publishing the dashboards and MIS
Participates in design of call monitoring formats and quality standard
• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.
More about this Quality Analyst - BPO job
Please go through the FAQs to get all answers related to the given Quality Analyst - BPO job
• What is the eligibility criteria to apply for this Quality Analyst - BPO job?
Ans: The candidate should be 12th Pass and above with 6 months - 2 years of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of 10,000 - 20,000 per month that depends on your interview. It's a Full Time job in Jaipur.
• How many working days are there for this Quality Analyst - BPO job?
Ans: This Quality Analyst - BPO job will have 6 working days.
• Are there any charges applicable while applying or joining this Quality Analyst - BPO job?
Ans: No, there is no fee applicable for applying this Quality Analyst - BPO job and during the employment with the company, i.e., Resourecs Valley.
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Quality Analyst - BPO role?
Ans: There is an immediate opening of 1 Quality Analyst - BPO at Resourecs Valley.
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
• What are the timings of this Quality Analyst - BPO job?
Ans: This Quality Analyst - BPO job has Day Shift.
Candidates can call HR for more info
• Take calls from customers and do outbound calling
• Identifying customer needs
• Taking customer calls and solving queries
Candidates should have minimum 6 months of experience as a QA in BPO.
To identify training / coaching needs of the team members and provide the same to the Manager.
To give need based coaching and feedback inputs to the process floors, and undertake quality based floor initiatives, resulting in continuous improvement in performance and quality.
Coaching the agents according to the observations made while monitoring.
Candidate have knowledge call auditing ,analysis and feedback.
Conducted calibration among all the departments and publishing the dashboards and MIS
Participates in design of call monitoring formats and quality standard
• It is a Full Time Customer Support / TeleCaller job for candidates with 6 months - 2 years of experience.
More about this Quality Analyst - BPO job
Please go through the FAQs to get all answers related to the given Quality Analyst - BPO job
• What is the eligibility criteria to apply for this Quality Analyst - BPO job?
Ans: The candidate should be 12th Pass and above with 6 months - 2 years of experience
• How much salary can I expect for this job role?
Ans: You can expect a salary of 10,000 - 20,000 per month that depends on your interview. It's a Full Time job in Jaipur.
• How many working days are there for this Quality Analyst - BPO job?
Ans: This Quality Analyst - BPO job will have 6 working days.
• Are there any charges applicable while applying or joining this Quality Analyst - BPO job?
Ans: No, there is no fee applicable for applying this Quality Analyst - BPO job and during the employment with the company, i.e., Resourecs Valley.
• Is it a work from home job?
Ans: No, it’s not a work from home job and can't be done online.
• How many openings are there for this Quality Analyst - BPO role?
Ans: There is an immediate opening of 1 Quality Analyst - BPO at Resourecs Valley.
• Who can apply for this job?
Ans: Both Male and Female candidates can apply for this Customer Support / TeleCaller job.
• What are the timings of this Quality Analyst - BPO job?
Ans: This Quality Analyst - BPO job has Day Shift.
Candidates can call HR for more info
