Verified Job Customer Support / TeleCaller

Quality Analyst BPO

Greater Noida, Uttar Pradesh

CategoryCustomer Support / TeleCaller

Job ID#251386

Job TypeRemote / WFH

Job Description

Profile - Quality Analyst (Sales and collection exp)
Location - Noida
Salary - 30k - 55k
Experience - 2 year of experience in Quality analyst
Qualification - Graduate
Shift and Timing - Day Shift Rotational shift

Barging calls, sharing feedback.
Working with agents to improve call quality.
Conduct and Participate in Calibration Sessions.
Create and publish weekly quality dashboard.
Create a Monthly Audit plan and sharing with reporting manager.
Develop quality team as per the...

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