Verified Job
Customer Support / TeleCaller
Quality Analyst BPO
Customer Support / TeleCaller
#251386
Remote / WFH
Job Description
Profile - Quality Analyst (Sales and collection exp)
Location - Noida
Salary - 30k - 55k
Experience - 2 year of experience in Quality analyst
Qualification - Graduate
Shift and Timing - Day Shift Rotational shift
Barging calls, sharing feedback.
Working with agents to improve call quality.
Conduct and Participate in Calibration Sessions.
Create and publish weekly quality dashboard.
Create a Monthly Audit plan and sharing with reporting manager.
Develop quality team as per the...
Location - Noida
Salary - 30k - 55k
Experience - 2 year of experience in Quality analyst
Qualification - Graduate
Shift and Timing - Day Shift Rotational shift
Barging calls, sharing feedback.
Working with agents to improve call quality.
Conduct and Participate in Calibration Sessions.
Create and publish weekly quality dashboard.
Create a Monthly Audit plan and sharing with reporting manager.
Develop quality team as per the...
