Verified Job
Customer Support / TeleCaller
Quality Analyst BPO
Customer Support / TeleCaller
#241489
Remote / WFH
Job Description
Job Information
Industry
IT Services
State/Province
West Bengal
City
Kolkata
Zip/Postal Code
700052
Country
India
Job Description
The role is that of a Quality Analyst. The candidate should have a good understanding of what matters to the customer. Permute this to help deliver what is expected and buildup to exceed the expectations. The candidate needs to have a mindset that enables them to work in a cycle of continuous improvement with whichever project/program they are associated with. The candidate would need to know how to motivate associates, help them see that errors are a learning experience and move away from the stigma that they are associated with.
As a Quality Analyst, this role is not a solitary one, she/he would need to work in conjunction with the operations & training team to drive success. Leveraging data, identifying relevant trends and laying out a plan with achievable objectives.
Your team of agents are based out of the US and are working on a technical program with troubleshooting to be done foe devices that can be connected to the internet. Devices ranging from phones to smart-home devices. If you are up for this challenge and are technically sound and have prior experience with working with team based in the US, that is an added advantage
Industry
IT Services
State/Province
West Bengal
City
Kolkata
Zip/Postal Code
700052
Country
India
Job Description
The role is that of a Quality Analyst. The candidate should have a good understanding of what matters to the customer. Permute this to help deliver what is expected and buildup to exceed the expectations. The candidate needs to have a mindset that enables them to work in a cycle of continuous improvement with whichever project/program they are associated with. The candidate would need to know how to motivate associates, help them see that errors are a learning experience and move away from the stigma that they are associated with.
As a Quality Analyst, this role is not a solitary one, she/he would need to work in conjunction with the operations & training team to drive success. Leveraging data, identifying relevant trends and laying out a plan with achievable objectives.
Your team of agents are based out of the US and are working on a technical program with troubleshooting to be done foe devices that can be connected to the internet. Devices ranging from phones to smart-home devices. If you are up for this challenge and are technically sound and have prior experience with working with team based in the US, that is an added advantage
