Verified Job
Customer Support / TeleCaller
Quality amp Training Manager International BPO
Customer Support / TeleCaller
#258952
Remote / WFH
Job Description
• TOP BPO IN Kolkata & Ranchi
• Hiring Quality & Training Manager
• Must be from International BPO
• Current designation should be a Tenured Deputy Manager or Manager – Quality/Training & leading a team of QAs, TL , AMs
• Roles & Responsibilities
• Drive continuous improvement for Quality and Delivery
• Manage Call Quality & Client related KPI&
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
• Data Handling / data interpretation
• Essential Skills / Expertise required:-
• Certified Six Sigma Green Belt
• Good working knowledge of Quality systems, tools and technologies.
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
• Detail oriented, Strong organizational and Presentation skills
• Excellent Communication skills
• Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Interested candidates can mail their cv at [email protected] or call at
• Hiring Quality & Training Manager
• Must be from International BPO
• Current designation should be a Tenured Deputy Manager or Manager – Quality/Training & leading a team of QAs, TL , AMs
• Roles & Responsibilities
• Drive continuous improvement for Quality and Delivery
• Manage Call Quality & Client related KPI&
• Strengthen Quality management processes / framework to improve quality delivery
• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client expectation
• Ability to get out of the box ideas and Process improvement initiatives in the process.
• Provide quality floor support, feedback and refreshers
• Support the Quality and Compliance teams to perform various audits and follow ups based on observations highlighted
• Data Handling / data interpretation
• Essential Skills / Expertise required:-
• Certified Six Sigma Green Belt
• Good working knowledge of Quality systems, tools and technologies.
• High level of maturity to handle people including but not limited to client, stake holders, peers etc.
• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines and work under pressure
• Detail oriented, Strong organizational and Presentation skills
• Excellent Communication skills
• Flexible to work in a 24X7 environment (night shifts and weekends basis scope)
Interested candidates can mail their cv at [email protected] or call at
