Verified Job
Back Office / Data Entry
QT Canberra – Assistant Front Office Manager
Back Office / Data Entry
#522205
Remote / WFH
Job Description
About EVT
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
About QT Canberra
Extraordinary? We had a feeling about you. Smack in the middle of capital action, QT Canberra is granting permission to pursue your passions. With rooms and venues full of design-led details, and divine dining at Capitol Bar & Grill, there are countless areas to explore and connections to make.
About The Role
As our Assistant Front Office Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Rooms Division Manager your days will be dynamic—think managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued. You’ll work closely with a passionate team to uphold EVT’s brand standards and maximize both guest satisfaction and profitability.
Supervising and supporting guest arrivals, departures, and overall experience.
Working with the Rooms Division Manager on leading meetings and fostering a culture of collaboration and excellence.
Managing room allocations, ensuring smooth check-in/check-out processes.
Liaising with departments to ensure seamless operations.
Coaching, mentoring, and inspiring the Front Office team to excel in their roles.
Driving financial performance by managing budgets, rostering, and forecasting.
Benefits & Perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company.
Skills & Experience
A diploma in Hospitality Management or above (preferred).
At least 2 years of experience in the hotel industry with strong Front Office expertise in Duty Manager or similar role.
Proven leadership skills with the ability to mentor and motivate a team.
Excellent communication, organization, and time-management abilities.
A guest-focused mindset and a passion for creating unforgettable experiences.
Strong knowledge of Opera Cloud , Microsoft Office, and labor laws.
Demonstrated experience in a similar role.
The ability to work in a fast paced, housekeeping department.
Passion for hospitality and customer service.
Great presentation and exceptional communication skills.
A team player with a hands-on approach.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.
When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.
About QT
A collection of 10 hotels and resorts spanning Australia and New Zealand, each QT is linked by our signature service and commitment to quirk. And our people? With personalities as unique and extraordinary as each property, individuality is more than encouraged. What will you bring to the mix?
About QT Canberra
Extraordinary? We had a feeling about you. Smack in the middle of capital action, QT Canberra is granting permission to pursue your passions. With rooms and venues full of design-led details, and divine dining at Capitol Bar & Grill, there are countless areas to explore and connections to make.
About The Role
As our Assistant Front Office Manager, you’ll play a pivotal role in leading our Front Office team to success. Reporting to the Rooms Division Manager your days will be dynamic—think managing day-to-day operations, inspiring your team, and ensuring that every guest feels welcome and valued. You’ll work closely with a passionate team to uphold EVT’s brand standards and maximize both guest satisfaction and profitability.
Supervising and supporting guest arrivals, departures, and overall experience.
Working with the Rooms Division Manager on leading meetings and fostering a culture of collaboration and excellence.
Managing room allocations, ensuring smooth check-in/check-out processes.
Liaising with departments to ensure seamless operations.
Coaching, mentoring, and inspiring the Front Office team to excel in their roles.
Driving financial performance by managing budgets, rostering, and forecasting.
Benefits & Perks
At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.
Incredible team member discounts from your first day on-the-job.
50% off stays at EVT hotels – Rydges, LyLo, QT, Atura, and more.
$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
Awesome winter and summer savings and discounts at Thredbo.
Rapid career growth opportunities through our EVT network.
Local community involvement, volunteering and charitable giving.
Australia and NZ’s largest and most diverse experiences company.
Skills & Experience
A diploma in Hospitality Management or above (preferred).
At least 2 years of experience in the hotel industry with strong Front Office expertise in Duty Manager or similar role.
Proven leadership skills with the ability to mentor and motivate a team.
Excellent communication, organization, and time-management abilities.
A guest-focused mindset and a passion for creating unforgettable experiences.
Strong knowledge of Opera Cloud , Microsoft Office, and labor laws.
Demonstrated experience in a similar role.
The ability to work in a fast paced, housekeeping department.
Passion for hospitality and customer service.
Great presentation and exceptional communication skills.
A team player with a hands-on approach.
If you’re interested in keeping up to date with all available positions at EVT, including cinemas, hotels, and Thredbo, you can sign up for our weekly job alerts here https://www.evt.com/elevate/careers/.
