Verified Job
Customer Support / TeleCaller
QA Call Centre
Customer Support / TeleCaller
#264318
Remote / WFH
Job Description
Urgent Opening for the position of Quality Auditor/Quality Analyst for the Call Process in Bapunagar, Ahmedabad.
Job Description (Roles and Responsibilities)
· Monitor calls handled by agents as per the Sampling Plan.
· Conduct regular joint discussions (Call Calibrations) every week.
· Handle agent errors that are reported via messages.
· Analyzing training, calls & scrubbing data will be part of your routine.
· Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization
Job Description (Roles and Responsibilities)
· Monitor calls handled by agents as per the Sampling Plan.
· Conduct regular joint discussions (Call Calibrations) every week.
· Handle agent errors that are reported via messages.
· Analyzing training, calls & scrubbing data will be part of your routine.
· Interact with Team Leads/Mentors/Scrum Masters over call to devise plans for better performance as an organization
