Verified Job
Customer Support / TeleCaller
Provisioning & Systems Advisor
Customer Support / TeleCaller
#658187
Remote / WFH
Job Description
Full job description
Provisioning & Systems Advisor - Relationships Group- Delivery -Grade 17 - Fixed Term to February 2027
Flexible working availability
Wellington CBD Location
Be part of a purpose-driven organisation
Work with passionate, supportive teams
We have the opportunity for an Advisor to join our Team. The Relationship Support Team is a part of the Relationships Group with a specialist focus on supporting the Customer Contact Team through the provision and analysis of information and advice gained through the Genesys workforce management system and other reporting tools
The Provisioning & Systems Advisor is primarily responsible for managing pieces of work commissioned by the Customer Contact Team or the wider TEC. The pieces of work can involve provisioning bulk information to our customers and monitoring return deadlines for reporting and contractual requirements. Supporting our frontline staff to have the insights and information they need to deliver excellent, proactive customer service within service level agreements.
The successful candidate will be adept at both advisory and analytical tasks. This includes confidence working with numbers, writing in plain English, and communicating with people across the TEC.
He angitutanga: About the Role
Provisioning bulk information to our customers and monitoring return deadlines for reporting and contractual requirements.
Drawing on your analytic skills to translate numerical data and spreadsheets into user-friendly, accessible information for the Customer Contact Team.
Using your written communication skills to support the Customer Contact Team with the development and continuous improvement of written documents.
Operational maintenance and record management of Customer Contact Team's technological platforms, and processes, is tracked and completed within the required timeframes.
Work independently on some projects and supports the wider team with a focus on continuous improvement.
He korero mou: What we are looking for
Proven Intermediate level experience (minimum) with Microsoft Word and Excel. You will bring your previous experience gained through practical and professional on the job application.
Experience in working in a public sector and or corporate environment
Demonstrated skills and knowledge in workflow management and data integrity
Previous experience as an analyst and/or advisor in a public sector and or corporate environment
Proven accuracy and precision, with a keen eye for detail
Ability to form and maintain successful working relationships within and across teams
Continuous improvement and innovation mind-set.
What's in it for you? Nga ahuatanga kei a matou:
A range of benefits including flexible working.
A motivated and supportive manager, keen to make the most of your skill set.
Remuneration
The recruitment range for this position starts from $86k up to $102k, + 3% Kiwisaver contributions
Placement in range is dependent on demonstrable skills and experience.
Me pehea te tuku tono: How to apply
To view the role description and/or apply for this role, please click Apply for This Job, or visit the TEC Careers Portal. We request both a tailored cover letter and CV.
The closing date for this role is Friday * January 2026. For more information or if you have any questions, please contact hr@tec.govt.nz. Please note interviews will take place week beginning 19 January 2026.
Applicants must have NZ citizenship or permanent residency to be considered for this vacancy. If you hold a permanent residency visa, please provide a copy with your application.
Prior to the Tertiary Education Commission confirming any offer of employment, we will conduct pre-employment checks including criminal conviction history and reference checking as a minimum.
Provisioning & Systems Advisor - Relationships Group- Delivery -Grade 17 - Fixed Term to February 2027
Flexible working availability
Wellington CBD Location
Be part of a purpose-driven organisation
Work with passionate, supportive teams
We have the opportunity for an Advisor to join our Team. The Relationship Support Team is a part of the Relationships Group with a specialist focus on supporting the Customer Contact Team through the provision and analysis of information and advice gained through the Genesys workforce management system and other reporting tools
The Provisioning & Systems Advisor is primarily responsible for managing pieces of work commissioned by the Customer Contact Team or the wider TEC. The pieces of work can involve provisioning bulk information to our customers and monitoring return deadlines for reporting and contractual requirements. Supporting our frontline staff to have the insights and information they need to deliver excellent, proactive customer service within service level agreements.
The successful candidate will be adept at both advisory and analytical tasks. This includes confidence working with numbers, writing in plain English, and communicating with people across the TEC.
He angitutanga: About the Role
Provisioning bulk information to our customers and monitoring return deadlines for reporting and contractual requirements.
Drawing on your analytic skills to translate numerical data and spreadsheets into user-friendly, accessible information for the Customer Contact Team.
Using your written communication skills to support the Customer Contact Team with the development and continuous improvement of written documents.
Operational maintenance and record management of Customer Contact Team's technological platforms, and processes, is tracked and completed within the required timeframes.
Work independently on some projects and supports the wider team with a focus on continuous improvement.
He korero mou: What we are looking for
Proven Intermediate level experience (minimum) with Microsoft Word and Excel. You will bring your previous experience gained through practical and professional on the job application.
Experience in working in a public sector and or corporate environment
Demonstrated skills and knowledge in workflow management and data integrity
Previous experience as an analyst and/or advisor in a public sector and or corporate environment
Proven accuracy and precision, with a keen eye for detail
Ability to form and maintain successful working relationships within and across teams
Continuous improvement and innovation mind-set.
What's in it for you? Nga ahuatanga kei a matou:
A range of benefits including flexible working.
A motivated and supportive manager, keen to make the most of your skill set.
Remuneration
The recruitment range for this position starts from $86k up to $102k, + 3% Kiwisaver contributions
Placement in range is dependent on demonstrable skills and experience.
Me pehea te tuku tono: How to apply
To view the role description and/or apply for this role, please click Apply for This Job, or visit the TEC Careers Portal. We request both a tailored cover letter and CV.
The closing date for this role is Friday * January 2026. For more information or if you have any questions, please contact hr@tec.govt.nz. Please note interviews will take place week beginning 19 January 2026.
Applicants must have NZ citizenship or permanent residency to be considered for this vacancy. If you hold a permanent residency visa, please provide a copy with your application.
Prior to the Tertiary Education Commission confirming any offer of employment, we will conduct pre-employment checks including criminal conviction history and reference checking as a minimum.
