Verified Job
Customer Support / TeleCaller
Project Manager
Customer Support / TeleCaller
#381892
Remote / WFH
Job Description
Job Summary:
The Project Manager will organize, manage, and plan complex projects for the organization’s research, development, and product implementation efforts.
Supervisory Responsibilities:
• Oversees a team of managers and analysts to ensure projects are completed on time and to specifications.
• Delegates work and assignments to team members based on expertise, work experience, and time constraints. Duties/Responsibilities:
• Leads an interdepartmental team to complete an assigned project on time, to specifications, and with accuracy and efficiency.
• Outlines the tasks involved in the project and delegates accordingly.
• Conducts cost analysis, estimating expected costs for the project.
• Prepares and implements a budget based on estimates.
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk (including termination of the project if appropriate).
• Addresses questions, concerns, and/or complaints throughout the project.
• Acts as a liaison between company, customers, and vendors.
• Communicates and collaborates with sales and marketing teams to provide training and information required to promote and sell new projects, programs, and systems.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Proficient with Microsoft Office Suite or related software.
Education:
US Geo
• High school/GED Graduate
PH, CR, IND Geo
• Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering, or relevant experience required.
Experience/ Skill
• At least 10 – 15 years of related experience required. BPO setting experience preferred.
• PMP, PgMP, CAPM, and/or comparable project management certifications are highly desirable.
• Greenbelt Six Sigma Certification is an advantage.
• Knowledgeable in Visio or similar project Management tool
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Shift hours is dependent on the location of the project, (PH, IND, CR or US
The Project Manager will organize, manage, and plan complex projects for the organization’s research, development, and product implementation efforts.
Supervisory Responsibilities:
• Oversees a team of managers and analysts to ensure projects are completed on time and to specifications.
• Delegates work and assignments to team members based on expertise, work experience, and time constraints. Duties/Responsibilities:
• Leads an interdepartmental team to complete an assigned project on time, to specifications, and with accuracy and efficiency.
• Outlines the tasks involved in the project and delegates accordingly.
• Conducts cost analysis, estimating expected costs for the project.
• Prepares and implements a budget based on estimates.
• Conducts risk assessments; reports identified risks to management; provides recommendations for mitigation of risk (including termination of the project if appropriate).
• Addresses questions, concerns, and/or complaints throughout the project.
• Acts as a liaison between company, customers, and vendors.
• Communicates and collaborates with sales and marketing teams to provide training and information required to promote and sell new projects, programs, and systems.
• Ensures compliance with federal, state, local, industry, contractual, and company regulations, standards, specifications, and best practices.
• Performs other related duties as assigned.
Required Skills/Abilities:
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Thorough understanding of or the ability to quickly learn about the project or product being developed.
• Proficient with Microsoft Office Suite or related software.
Education:
US Geo
• High school/GED Graduate
PH, CR, IND Geo
• Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering, or relevant experience required.
Experience/ Skill
• At least 10 – 15 years of related experience required. BPO setting experience preferred.
• PMP, PgMP, CAPM, and/or comparable project management certifications are highly desirable.
• Greenbelt Six Sigma Certification is an advantage.
• Knowledgeable in Visio or similar project Management tool
Physical Requirements:
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Shift hours is dependent on the location of the project, (PH, IND, CR or US
