Full job description
To maintain appropriate record systems (e.g. children's case files, family files, volunteer files, management and administrative records). Also to maintain the Procedure Guide, Staff Directory and Staff Notes as required. To assist in the production of regular statistics/returns/forms on a range of topics.
To provide or assist in providing telephone and reception arrangements which are welcoming to service users or members of the public and other visitors. This involves applying sensitive listening skills and providing a calm influence, particularly where users are agitated, possibly angry and confused - and will require accurate feedback of any remarks or actions to appropriate, more senior, staff where the post holder has cause for concern. To assist in the processing of invoices and Imprest claims for goods and services. In the absence of the Administrator, to open and close the building, ensuring that all windows and doors are secured.
To provide other general administrative support as designated by the Service or Office Administrator and Childrens Services Manager/Administrative manager or other manager as appropriate