Verified Job
Customer Support / TeleCaller
Program Manager Transportation AU Delivery Services
Customer Support / TeleCaller
#433823
Remote / WFH
Job Description
Leader: Significant experience influencing cross-functional teams and previous experience delivering valuable projects.
Owner: Assumes responsibility for organization’s growth, thinking and acting beyond immediate team or area of focus.
Doer: Effectively delivers end-to-end projects, working through many obstacles along the way.
Problem Solver: Utilizes solid problem-solving skills to work through difficult tasks.
Strategist: Leads strategy development and execution for person and functional projects to support the broader goals of the overall business.
Communicator: Communicates effectively with both internal and external teams, and ability to write well-reasoned and data-driven proposals, performing own data analysis as necessary.
Key job responsibilities
Help implement Australia Transportation’s middle-mile tech tools functionalities and adaption across carriers.
Work with internal tech teams to communicate business requirement and help define the business requirement.
Work with multiple stakeholders across different external and internal teams to capture business requirement from middle mile transportation perspective.
Manage and develop the programs related to middle mile assets across the network.
Build and manage reports around middle network assets.
Prepare and coordinate operations calls, business reviews, and customer service workshops as needed.
Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity.
Basic Qualifications
Bachelor/Master degree in supply chain, logistics, engineering, or other technical discipline.
3+ years of professional transportation, supply chain and logistics, or e-commerce experience.
Proficiency in advanced MS Excel (macros, pivot tables, etc.), SQL, and Tableau.
Ability to prepare, report and interpret large sets of data.
Great communication skills in English, both verbal and written.
Solid inter-personal and relationship-building skills.
Good organisational skills and ability to coordinate multiple tasks simultaneously.
Preferred Qualifications
Experience driving end to end program delivery, and communicating results to senior leadership experience.
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
Experience in analytics/project/program management and facilitation of large cross-functional teams in business operations and technology process improvement areas.
Demonstrated ability to thrive in a fast-paced, team-oriented environment.
Experience defining program requirements and using data and metrics to determine improvements.
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, ****** orientation, disability, age, or other legally protected attributes.
Owner: Assumes responsibility for organization’s growth, thinking and acting beyond immediate team or area of focus.
Doer: Effectively delivers end-to-end projects, working through many obstacles along the way.
Problem Solver: Utilizes solid problem-solving skills to work through difficult tasks.
Strategist: Leads strategy development and execution for person and functional projects to support the broader goals of the overall business.
Communicator: Communicates effectively with both internal and external teams, and ability to write well-reasoned and data-driven proposals, performing own data analysis as necessary.
Key job responsibilities
Help implement Australia Transportation’s middle-mile tech tools functionalities and adaption across carriers.
Work with internal tech teams to communicate business requirement and help define the business requirement.
Work with multiple stakeholders across different external and internal teams to capture business requirement from middle mile transportation perspective.
Manage and develop the programs related to middle mile assets across the network.
Build and manage reports around middle network assets.
Prepare and coordinate operations calls, business reviews, and customer service workshops as needed.
Coordinate and communicate transportation planning and forecasts with carriers to ensure sufficient capacity.
Basic Qualifications
Bachelor/Master degree in supply chain, logistics, engineering, or other technical discipline.
3+ years of professional transportation, supply chain and logistics, or e-commerce experience.
Proficiency in advanced MS Excel (macros, pivot tables, etc.), SQL, and Tableau.
Ability to prepare, report and interpret large sets of data.
Great communication skills in English, both verbal and written.
Solid inter-personal and relationship-building skills.
Good organisational skills and ability to coordinate multiple tasks simultaneously.
Preferred Qualifications
Experience driving end to end program delivery, and communicating results to senior leadership experience.
Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization.
Experience in analytics/project/program management and facilitation of large cross-functional teams in business operations and technology process improvement areas.
Demonstrated ability to thrive in a fast-paced, team-oriented environment.
Experience defining program requirements and using data and metrics to determine improvements.
Acknowledgement Of Country
In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.
IDE Statement
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, ****** orientation, disability, age, or other legally protected attributes.
