Verified Job
Event Management
Program Manager, Open School
Event Management
#29060
Remote / WFH
IHI
Job Description
$64,417 - $103,067 a year - Full-time
Institute for Healthcare Improvement
Program Manager, Open School
Scheduled Hours
Full Time
Salary Range
$64,417.00- $103,067.00
Location
Remote, USA
About IHI
The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years.
Position Responsibilities:
Responsibilities include but are not limited to the following:
Manage the implementation of the strategy for Open School, ensuring seamless coordination of systems, budget oversight, data integrity, and internal processes that support scalable growth and high-quality learner experiences
Oversee customer lifecycle management by enhancing and maintaining processes for onboarding, support, communication, and engagement while incorporating feedback loops to drive satisfaction and retention
Position Qualifications:
Required
Bachelor’s degree or equivalent work experience in related field
3-5 years of experience in online program operations or customer success
Experience:
Working within a global organization/online program
Managing a program budget of $2-5 million
Working cross functionally with Finance, IT, Marketing, etc.
Preferred
Experience with:
Subscription based services
Digital learning
B2C and B2B customer bases supporting sales
Experience utilizing:
CRM
LMS
Data Auditing tools
Physical Attributes:
Ability to Sit for Extended Periods: Capability to work at a desk for long durations
Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
Visual Acuity: Ability to read and view a computer screen for extended periods
Hearing and Speaking: Clear communication over phone and video calls
Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
Lifting: Occasionally requires lifting up to 25 lbs as needed
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.
At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.
Institute for Healthcare Improvement
Program Manager, Open School
Scheduled Hours
Full Time
Salary Range
$64,417.00- $103,067.00
Location
Remote, USA
About IHI
The Institute for Healthcare Improvement (IHI) is a leading, globally recognized not-for-profit health care improvement organization that has been applying evidence-based quality improvement methods to meet current and future health care challenges for more than 30 years.
Position Responsibilities:
Responsibilities include but are not limited to the following:
Manage the implementation of the strategy for Open School, ensuring seamless coordination of systems, budget oversight, data integrity, and internal processes that support scalable growth and high-quality learner experiences
Oversee customer lifecycle management by enhancing and maintaining processes for onboarding, support, communication, and engagement while incorporating feedback loops to drive satisfaction and retention
Position Qualifications:
Required
Bachelor’s degree or equivalent work experience in related field
3-5 years of experience in online program operations or customer success
Experience:
Working within a global organization/online program
Managing a program budget of $2-5 million
Working cross functionally with Finance, IT, Marketing, etc.
Preferred
Experience with:
Subscription based services
Digital learning
B2C and B2B customer bases supporting sales
Experience utilizing:
CRM
LMS
Data Auditing tools
Physical Attributes:
Ability to Sit for Extended Periods: Capability to work at a desk for long durations
Manual Dexterity: Proficiency in using a computer, including typing, mouse handling, and other office equipment
Visual Acuity: Ability to read and view a computer screen for extended periods
Hearing and Speaking: Clear communication over phone and video calls
Environment Setup: Access to a quiet, professional home office setup conducive to focused work and virtual meetings
Lifting: Occasionally requires lifting up to 25 lbs as needed
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list or comprehensive inventory of all duties, responsibilities, skills, and qualifications required.
At IHI, we are inspired to do our best work and be our best selves by leaning into our values and uniting in our vision to create a future in which everyone has the best care and health possible. We ensure that people feel valued and supported in meaningful ways, as demonstrated in our total rewards package that features competitive compensation, medical, dental and vision coverage, life and disability plans, FSA plans, matching 401k contributions, tuition reimbursement, a personal development allowance to support what matters to you, a professional development allowance to support continued learning, respect for personal commitments and flexibility to manage them, generous time off including vacation time, wellness and wellbeing time, and other special programs to support employee wellbeing.
