Troubleshoot and repair bikes efficiently with a focus on speed, accuracy, and quality
Perform bike builds and pre-assemblies according to Trek standards
Lead the service area with professionalism and high standards of organization and cleanliness
Deliver best-in-class hospitality by helping customers understand service options and timelines
Maintain Trek University Guide Status through ongoing training and certification
Collaborate with the Store Manager and team to complete daily tasks and support overall shop operations
Ensure consistent communication and leadership within the service department