Verified Job
IT / Software / Data Analyst
Production Support Developer
IT / Software / Data Analyst
#676579
Remote / WFH
Job Description
Full job description
This role is responsible for ensuring all live platforms operate smoothly, efficiently, and without disruption. It’s an excellent opportunity to kick‑start your career, gain valuable commercial programming experience, and grow into a seasoned and skilled developer.
You’ll be involved in maintaining applications to agreed service levels, analysing and resolving issues, supporting testing and release activities, facilitating smooth handovers from project to production support, and assisting Service Managers in delivering services within KPIs, SLAs, and contractual commitments.
The responsibilities will include:
Investigating errors and issues across live, high‑end production platforms
Researching, diagnosing, and resolving defects based on provided descriptions and logs
Developing code, scripts, and schemas to address complex technical challenges
Troubleshooting problems across databases, web servers, application servers, and cloud environments
Identifying and resolving performance‑related issues
Collaborating closely with Production Support Analysts and Testers
Automating manual processes within Production Support (CSI) to improve efficiency
Applying fixes using DevOps tools and best practices
Working within a highly skilled support development team to resolve production issues
What are we ideally looking for in a successful candidate:
Bachelor’s degree in Software Engineering or an equivalent qualification
Strong understanding of OOP, with the ability to debug code and interpret log entries
Experience supporting large‑scale enterprise production environments
Hands‑on experience with OOP programming languages.
Experience working with relational databases such as MS SQL, Oracle, or PostgreSQL
Ability to identify, diagnose, and resolve issues within cloud environments
Advanced knowledge of AWS or Azure
Experience with Linux/Unix system administration
Strong communication and presentation skills, with the ability to build trust and convey technical ideas to stakeholders and clients
A willingness to learn — there is a significant amount of technology and process knowledge to master
Logical thinker with strong reverse‑engineering skills and a positive, can‑do attitude
Excellent English communication skills, both written and verbal
What is in it for you?
Be part of a highly successful, rapidly growing global business that is leading the delivery of financial services and partners with some of the world’s largest companies.
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
We provide significant financial rewards for high performing individuals.
Global career opportunities for our best employees at any of our offices in the UK, Canada, Czech Republic, Australia, New Zealand, or China.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
This role is responsible for ensuring all live platforms operate smoothly, efficiently, and without disruption. It’s an excellent opportunity to kick‑start your career, gain valuable commercial programming experience, and grow into a seasoned and skilled developer.
You’ll be involved in maintaining applications to agreed service levels, analysing and resolving issues, supporting testing and release activities, facilitating smooth handovers from project to production support, and assisting Service Managers in delivering services within KPIs, SLAs, and contractual commitments.
The responsibilities will include:
Investigating errors and issues across live, high‑end production platforms
Researching, diagnosing, and resolving defects based on provided descriptions and logs
Developing code, scripts, and schemas to address complex technical challenges
Troubleshooting problems across databases, web servers, application servers, and cloud environments
Identifying and resolving performance‑related issues
Collaborating closely with Production Support Analysts and Testers
Automating manual processes within Production Support (CSI) to improve efficiency
Applying fixes using DevOps tools and best practices
Working within a highly skilled support development team to resolve production issues
What are we ideally looking for in a successful candidate:
Bachelor’s degree in Software Engineering or an equivalent qualification
Strong understanding of OOP, with the ability to debug code and interpret log entries
Experience supporting large‑scale enterprise production environments
Hands‑on experience with OOP programming languages.
Experience working with relational databases such as MS SQL, Oracle, or PostgreSQL
Ability to identify, diagnose, and resolve issues within cloud environments
Advanced knowledge of AWS or Azure
Experience with Linux/Unix system administration
Strong communication and presentation skills, with the ability to build trust and convey technical ideas to stakeholders and clients
A willingness to learn — there is a significant amount of technology and process knowledge to master
Logical thinker with strong reverse‑engineering skills and a positive, can‑do attitude
Excellent English communication skills, both written and verbal
What is in it for you?
Be part of a highly successful, rapidly growing global business that is leading the delivery of financial services and partners with some of the world’s largest companies.
Remuneration and career advancement is based on individual contribution and business impact rather than tenure or seniority.
We provide significant financial rewards for high performing individuals.
Global career opportunities for our best employees at any of our offices in the UK, Canada, Czech Republic, Australia, New Zealand, or China.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with the world’s leading financial institutions, with over US$2.2 trillion in assets on platform (AoP).
Together with our clients, we empower nearly 30 million people across all wealth segments to invest in their future.
